Decision search
Your search has 51593 results
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London Borough of Haringey (24 004 924)
Statement Closed after initial enquiries Parking and other penalties 18-Aug-2024
Summary: We will not investigate Mr X’s complaint about several penalty charge notices issued by the Council for contraventions of its low-traffic neighbourhoods. This is because Mr X has used his right of appeal to London Tribunals.
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West Sussex County Council (23 020 491)
Statement Upheld Special educational needs 15-Aug-2024
Summary: Mrs X complains about the Council’s handling of her child, Y’s, special educational needs. She says the Council should have agreed to complete an Education Health and Care Needs Assessment without the need for an appeal. She also says the Council delayed in completing the Assessment and issuing an Education Health and Care Plan. Mrs X also says the Council failed to provide alternative provision for her child. Mrs X says this caused her and her family distress. We have found fault in the actions of the Council for the delay in issuing the Plan and for failing to provide alternative provision for Y. The Council has agreed to pay a financial remedy and implement service improvements.
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East Lindsey District Council (23 020 820)
Statement Not upheld Enforcement 15-Aug-2024
Summary: X complained about the Council’s decision not to take enforcement action in relation to a listed building. We did not investigate the complaint further because we were unlikely to find fault, recommend a remedy for X or reach any other meaningful outcome.
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Tameside Metropolitan Borough Council (23 021 095)
Statement Upheld Special educational needs 15-Aug-2024
Summary: Miss X complained about the Council’s delay completing her child, Y’s Education, Health and Care needs assessment. We find fault, causing injustice to Y and avoidable distress and uncertainty to Miss X. The Council has agreed to apologise and make a payment to Miss X.
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Lancashire County Council (24 001 214)
Statement Closed after initial enquiries Special educational needs 15-Aug-2024
Summary: We will not investigate this complaint that the Council failed to take action when the complainant reported that her son’s school has unlawfully taken him off roll. This is because there is insufficient injustice to warrant investigation.
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Central Bedfordshire Council (23 017 717)
Statement Upheld Special educational needs 15-Aug-2024
Summary: The Council was at fault for delaying changes to Mrs B’s daughter’s special educational needs support. It was then also at fault for only partly dealing with Mrs B’s concerns about the support her daughter received. It has agreed to make symbolic payments to recognise the injustice suffered by Mrs B and her daughter, and will take steps to improve its service.
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Leeds City Council (23 016 209)
Statement Not upheld School transport 15-Aug-2024
Summary: Ms X complained about how the Council reached its decision to refuse travel support for her son. We are satisfied the Council considered all the information available and have found no fault with how it reached its decision.
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Oxfordshire County Council (23 016 452)
Statement Upheld Special educational needs 15-Aug-2024
Summary: The complainant, Miss X, complained that the Council has failed to deliver the specialist provision in her daughter's education, health and care plan, failed to act on professional reports and failed to respond to her complaints in a timely manner. We find the Council was at fault for failing to respond to Miss X’s complaints in a timely manner. This caused significant stress to Miss X. The Council has agreed to make several recommendations to address this injustice caused by fault.
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Bracknell Forest Council (23 015 717)
Statement Upheld Special educational needs 15-Aug-2024
Summary: Mrs X complained about the Council’s failure to provide her child with a suitable education and support for their special needs when they were unable to attend school. We found the Council to be at fault. There was also fault with the Council’s communication and complaint handling. To remedy the injustice to Mrs X, the Council has agreed to apologise, make a payment and confirm action it has taken to improve its service.
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East Sussex County Council (23 015 944)
Statement Upheld Assessment and care plan 15-Aug-2024
Summary: Miss X complained about a lack of care hours provided by the Council for her son. She said the Council has refused extra care hours and had not allocated a social worker. Miss X said this has delayed a care review being completed. We find the Council was at fault. This caused significant distress to Miss X and her son. The Council has agreed to make several recommendations to address this injustice caused by fault.