Decision search
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Braintree District Council (23 018 493)
Statement Closed after initial enquiries Traffic management 19-Aug-2024
Summary: We will not investigate this complaint about the suspension of disabled parking bays in a town centre on market days. The claimed injustice does not directly flow from the alleged fault by the District Council.
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London Borough of Ealing (23 018 697)
Statement Not upheld Alternative provision 19-Aug-2024
Summary: We have discontinued our investigation of this complaint, about the Council’s involvement with a child who was not attending school full-time. This is because we could not add to the Council’s response or provide anything meaningful through further investigation.
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London Borough of Islington (23 019 982)
Statement Upheld Special educational needs 19-Aug-2024
Summary: Mrs F complained about the Council’s handling of the Education, Health, and Care plan process for her son following an annual review. The Council accepted it was at fault for causing delays in the process and how it communicated with her, and proposed a remedy to Mrs F. We found the Council was at fault, but its remedy was not enough. The Council will apologise and make payment in line with our recommendations to Mrs F to acknowledge the injustice its faults caused her.
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Worcestershire County Council (23 020 038)
Statement Upheld Special educational needs 19-Aug-2024
Summary: The Council was at fault because it did not arrange alternative educational provision for a child who was not attending school. It has already offered an adequate remedy for this, with the exception that it should also have offered to reimburse the complainant for a report she obtained privately. The Council has now agreed to do this. We have not investigated a complaint about the Council’s decision not to issue an education, health and care plan, because it carried a right of appeal to tribunal.
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London Borough of Southwark (23 020 129)
Statement Upheld Allocations 19-Aug-2024
Summary: Miss X complained the Council failed to properly consider her circumstances when refusing her application to join the housing register. This caused her distress as she is isolated from her family and unable to return to the area where she grew up. There is no fault by the Council in refusing to add Miss X to the housing register but it should have done more to signpost her to other housing advice including to make a homeless application. A suitable remedy is agreed.
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Swindon Borough Council (23 020 655)
Statement Upheld Refuse and recycling 19-Aug-2024
Summary: Miss X complained the Council failed to complete her assisted waste collection. The Council was at fault, which caused Miss X frustration and distress. The Council has agreed to apologise to Miss X, carry out monitoring of future collections, and formally record the details of Miss X’s collection.
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Plymouth City Council (24 000 538)
Statement Upheld Special educational needs 19-Aug-2024
Summary: There was a four-month delay by the Council in dealing with Ms X’s request for an Education Health and Care Needs Assessment. Communication and complaint handling were also poor. This caused avoidable distress and a delay in appeal rights. The Council will apologise, make a symbolic payment of £150 and provide us with a report on how it has reduced waiting times.
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London Borough of Enfield (24 000 563)
Statement Closed after initial enquiries Enforcement 19-Aug-2024
Summary: We will not investigate this complaint about planning enforcement because there is no evidence of fault.
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London Borough of Lambeth (23 017 447)
Statement Upheld Allocations 19-Aug-2024
Summary: Mrs X complained that she was living in severely overcrowded conditions, which was causing distress to herself and her family. She wanted the Council to inspect her flat and increase her priority on the housing register. We found fault because there was a delay of a year in the Council completing the inspection. We have recommended the Council should apologise to Mrs X, make her a symbolic payment in recognition of her avoidable time and trouble in pursuing her complaint, and backdate the date of her entry to the highest priority band on the housing register.
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Buckinghamshire Council (23 017 188)
Statement Upheld Homelessness 19-Aug-2024
Summary: Mr B complained the Council failed to provide him with adequate support when he approached it for help with his homelessness. He adds the Council wrongly removed him from the housing register and it failed to put him in the correct priority banding under its housing allocations scheme. We find some fault with the Council as it has failed to demonstrate it properly considered Mr B’s bedroom need and therefore priority banding. The Council has agreed to our recommendations to address the injustice caused by fault.