Decision search
Your search has 51593 results
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London Borough of Brent (24 006 990)
Statement Closed after initial enquiries Enforcement 15-Aug-2024
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complainant has appealed to the Planning Inspector.
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Coulson & Collins Care Home Ltd (22 011 518)
Report Upheld Charging 15-Aug-2024
Summary: The Local Government and Social Care Ombudsman investigated a complaint about Coulson & Collins Care Home Ltd. We found the care provider did not correctly record and refund an overpayment for the complainant’s late father’s care, incorrectly charged an administration fee, and delayed responding to her. It means her father’s estate is at a financial loss and she has been caused uncertainty and distress, as well as the frustration of having to complain to us.
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Brighton & Hove City Council (23 013 280)
Statement Upheld Other 15-Aug-2024
Summary: Ms M complained the Council failed to address her concerns about the adult care services her son, Mr S, receives. The Council is at fault for delay reviewing Mr S’s care plan and failing to carry out a transport assessment.
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Middlesbrough Borough Council (23 012 894)
Statement Upheld Special educational needs 15-Aug-2024
Summary: Mrs X complained the Council failed to provide an education and special educational provision for her child, and ignored her complaint. She said her child has missed out on education, which impacted their mental health and wellbeing. She said it caused unnecessary distress and frustration. We do not find the Council at fault for the way it handled the child’s education. But we find the Council at fault for its complaint handling, which caused injustice. The Council has agreed to apologise, make a payment, and improve its service.
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Lewes District Council (24 004 706)
Statement Closed after initial enquiries Allocations 15-Aug-2024
Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Essex County Council (24 005 005)
Statement Closed after initial enquiries Special educational needs 15-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision following an Education Health and Care Plan annual review. It is reasonable to expect Mr X to appeal to the Tribunal.
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Surrey County Council (24 005 212)
Statement Closed after initial enquiries Highway repair and maintenance 15-Aug-2024
Summary: We will not investigate Mr X’s complaints that the Council refuses to take action over cars parked on the verge outside his property, has not maintained the verge and will not pay for damage caused by the parked cars to his fence. There is not enough evidence of fault to justify an investigation.
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Leicester City Council (24 002 965)
Statement Closed after initial enquiries Council tax 15-Aug-2024
Summary: We will not investigate this complaint about the Council pursuing council tax recovery for an account established in error. There is insufficient evidence of any significant injustice cause by fault which would warrant an investigation.
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Warwickshire County Council (24 003 844)
Statement Closed after initial enquiries School admissions 15-Aug-2024
Summary: We will not investigate Ms X’s complaint about the Council failing to provide information to her about school admissions. She wanted a place at an Academy and we cannot investigate their admissions process.
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Birmingham City Council (24 005 656)
Statement Closed after initial enquiries Highway repair and maintenance 15-Aug-2024
Summary: We will not investigate this complaint about personal injury because of poorly maintained footpaths. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The matters are best dealt with by the courts.