Decision search
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Hinckley & Bosworth Borough Council (24 005 137)
Statement Closed after initial enquiries Other 20-Aug-2024
Summary: We will not investigate this complaint about the Council issuing a demand for non-domestic rates for business premises which were divided in 2017. The courts are better placed to decide liability for business premises.
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London Borough of Bexley (24 005 138)
Statement Closed after initial enquiries Other 20-Aug-2024
Summary: We will not investigate this complaint about the Council sending Mr X an automatic reply to an enquiry he made. This is because there is no evidence to suggest fault by the Council.
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Gateshead Metropolitan Borough Council (24 005 231)
Statement Upheld Charging 20-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council’s failure to provide information about care charges when he moved to supported living accommodation. The Council has already waived the care fees for the period before it provided costs information in their entirety and further investigation would not lead to a different outcome.
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London Borough of Lambeth (24 005 355)
Statement Closed after initial enquiries Parking and other penalties 20-Aug-2024
Summary: We will not investigate Miss X’s complaint about penalty charge notices issued to her contractor. This is because we could not say the issue of the penalty charge notices caused Miss X injustice as she was not liable for them. The proper way to challenge the penalty charge notices was through the statutory appeals process and the right of appeal applied to the contractor as the registered keeper of the vehicle, not Miss X.
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Hampshire Hospitals NHS Foundation Trust - North Hampshire Hospital (24 001 351a)
Statement Closed after initial enquiries Hospital acute services 20-Aug-2024
Summary: Mr A complains the Council caused delays in Mrs B being discharged from hospital because it did not complete its safeguarding enquiries quickly. We will not investigate this complaint further because we found no fault with the actions of the Council.
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Southern Central Ambulance Service NHS Foundation Trust (24 001 351b)
Statement Closed after initial enquiries Ambulance services 20-Aug-2024
Summary: Mr A complains the Council caused delays in Mrs B being discharged from hospital because it did not complete its safeguarding enquiries quickly. We will not investigate this complaint further because we found no fault with the actions of the Council.
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London Borough of Harrow (24 001 497)
Statement Closed after initial enquiries Direct payments 20-Aug-2024
Summary: We will not investigate this complaint about a personal budget for a direct payment. The complaint is late and there is no good reason to investigate it now.
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Kirklees Metropolitan Borough Council (24 002 949)
Statement Upheld Charging 20-Aug-2024
Summary: We will not investigate this complaint about the cost of adult social care. The Council failed to explain why the reablement team was involved in this case and to clarify that it was not free. The Council also delayed completing its financial assessment and confirming the costs of the care. It has apologised for the upset and confusion and waived £100 from the bill. We are satisfied with the actions it has taken to acknowledge the impact of its fault. If there was no fault the full bill would be due.
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Statement Closed after initial enquiries Other 20-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to reinstate a wooden post next to a footpath. This is because the matter does not cause Mr X significant injustice.
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London Borough of Lambeth (24 003 333)
Statement Closed after initial enquiries Council tax 20-Aug-2024
Summary: We will not investigate this complaint about the way the Council handled the complainant’s council tax. This is because there is insufficient evidence of fault by the Council.