Decision search
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Leeds City Council (23 020 076)
Statement Upheld Refuse and recycling 20-Aug-2024
Summary: Miss X complained the Council has repeatedly failed to complete her assisted bin collection as agreed. The Council was at fault which caused Miss X frustration and distress. The Council has agreed to apologise and carry out monitoring to ensure it completes Miss X’s collections in future.
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Surrey County Council (23 020 484)
Statement Upheld Special educational needs 20-Aug-2024
Summary: There was a delay in issuing Mr Y’s Education, Health and Care Plan. This caused avoidable frustration, confusion and a delay in appeal rights for which the Council has already offered an appropriate payment. The Council will apologise and make an additional payment of £7200 to reflect the loss of special educational provision Mr Y was entitled to.
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Milton Keynes Council (23 021 006)
Statement Closed after initial enquiries Antisocial behaviour 20-Aug-2024
Summary: We will not investigate this complaint about the Council’s failure to take sufficient action against a council tenant who Mr X says is causing noise nuisance and anti-social behaviour. We cannot investigate complaints about the management of tenancies by social housing landlords.
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London Borough of Ealing (24 000 008)
Statement Upheld Domiciliary care 20-Aug-2024
Summary: Mrs Y complained the Council failed to arrange suitable care for her mother, Mrs X, when she was discharged from hospital. Mrs Y said this meant she and her sister, Ms W, had to provide the care instead. The Council was at fault for delay in arranging a new care provider to help Mrs X, when the original provider did not work out. This caused Mrs Y and her sister Ms W avoidable frustration and upset, for which the Council will apologise. The Council will also identify why the delay happened and what steps it needs to take to prevent similar fault in future.
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Buckinghamshire Council (24 000 349)
Statement Closed after initial enquiries Highway repair and maintenance 20-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council not fixing a road defect next to his property for several years, and closing his report about the defect. Events before April 2023 are late and there are no good reasons to investigate them. There is not enough evidence of Council fault, nor enough significant personal injustice to Mr X to warrant us investigating. We also cannot achieve the complaint outcome he seeks. It would be reasonable for Mr X to pursue at court any finding on whether the Council’s highway meets legal standards. It would also be reasonable for him to pursue any claim of property damage he considers has been caused by the Council with its insurers and the courts.
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Hampshire County Council (24 001 351)
Statement Closed after initial enquiries Safeguarding 20-Aug-2024
Summary: Mr A complains the Council caused delays in Mrs B being discharged from hospital because it did not complete its safeguarding enquiries quickly. We will not investigate this complaint further because we found no fault with the actions of the Council.
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St Helens Metropolitan Borough Council (23 017 854)
Statement Upheld Special educational needs 20-Aug-2024
Summary: Mrs X complained the Council failed to arrange suitable full-time education for her child, W, after they stopped attending school, and that it took too long to find another school for W. The Council was at fault for failing to secure the special educational provision in W’s Education, Health and Care (EHC) Plan for over a year. It was also at fault for delay issuing an amended version of W’s EHC Plan and for delay seeking a new school place for W. This meant W missed out on education they were entitled to, and Mrs X experienced undue frustration, upset and stress. To remedy their injustice, the Council will apologise to Mrs X, pay her £7,825 and take action to prevent similar fault in the future.
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Bristol City Council (23 017 134)
Statement Upheld Special educational needs 20-Aug-2024
Summary: The Council failed to make the provision set out in a child’s Education Health and Care Plan when his school placement broke down, including speech and language therapy. The Council made some alternative provision in this time, but it did not consider fully whether this was suitable or a full-time provision. The Council has agreed to take action to remedy the injustice to the child and his family.
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Devon County Council (23 017 232)
Statement Upheld Assessment and care plan 20-Aug-2024
Summary: Mrs X, complains the Council has not dealt properly with her adult social care. The Council is at fault because there was delay completing a needs assessment and responding to her complaint. Mrs X suffered uncertainty, time and trouble and missed care provision. The Council should apologise, pay Mrs X £200 for uncertainty and time and trouble, and £400 for missed care provision due to delays.
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Bristol City Council (23 013 816)
Statement Not upheld Domiciliary care 20-Aug-2024
Summary: There was no fault in how the Care Provider or the Council handled matters, when Miss B complained about the arrangements for her care, and that a carer had been racist, or when the Care Provider gave Miss B notice that it would stop providing her care.