Decision search
Your search has 51593 results
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West Northamptonshire Council (23 014 240)
Statement Upheld Disabled facilities grants 20-Aug-2024
Summary: Mr X complained the Council failed to follow its complaints procedure when dealing with his complaints about a disabled facilities grant for his parents or make reasonable adjustments for his dyslexia and autism. Mr X says he suffered avoidable stress and could not engage properly in the processes to resolve his complaint. We have found fault by the Council in some of its communication but consider the agreed action of an apology provides a suitable outcome.
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London Borough of Tower Hamlets (23 014 106)
Statement Not upheld Refuse and recycling 20-Aug-2024
Summary: Ms X complained that the Council repeatedly failed to collect her rubbish despite her frequently reporting issues. We found insufficient evidence of fault by the Council.
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Suffolk County Council (23 014 802)
Statement Upheld Charging 20-Aug-2024
Summary: We found fault with the Council in the way the Council communicated with the complainant (Mr X) about the charges for his care services. We also found fault with the Council for its failure to take account of its duties under the Equality Act 2010. The Council’s fault caused distress to Mr X, which lasted for many months. The Council has agreed to apologise, review adjustments needed by Mr X in his communication with the Council and make a symbolic payment to recognise Mr X’s distress. The Council has also agreed some service improvements.
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London Borough of Islington (23 013 099)
Statement Closed after initial enquiries Transport 20-Aug-2024
Summary: We will not investigate Ms X’s complaint about the Council’s decision to refuse her a Blue Badge. There is insufficient evidence of fault to warrant an investigation.
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South Gloucestershire Council (24 004 448)
Statement Closed after initial enquiries Trading standards 20-Aug-2024
Summary: We cannot by law investigate this complaint about the Council’s trading standards investigation into the complainants’ business affairs. This is because the issues raised are subject to court action and an ongoing investigation by policing bodies. We have no jurisdiction to investigate in these circumstances.
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City of York Council (24 004 497)
Statement Upheld Highway repair and maintenance 20-Aug-2024
Summary: We will not investigate this complaint about an overgrown path because the problem has been resolved.
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Essex County Council (24 004 725)
Statement Upheld Special educational needs 20-Aug-2024
Summary: We upheld Mrs X’s complaint about delays in the Education, Health and Care assessment process regarding her child, Y. The Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Stoke-on-Trent City Council (24 004 759)
Statement Closed after initial enquiries Allocations 20-Aug-2024
Summary: We will not investigate this complaint about the Council’s decision that the complainant does not qualify to join the housing register. This is because there is insufficient evidence of fault by the Council.
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East Hampshire District Council (24 004 811)
Statement Closed after initial enquiries Refuse and recycling 20-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to increase the charge for its garden waste collection service. This is because there is insufficient evidence of fault.
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Hinckley & Bosworth Borough Council (24 005 117)
Statement Closed after initial enquiries Enforcement 20-Aug-2024
Summary: We will not investigate this complaint about the Council’s handling of planning matters relating to Mr X’s planning applications and a planning enforcement visit to a site he owns. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation and because Mr X had appeal rights to the Planning Inspectorate which we would reasonably have expected him to have used.