Decision search
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Statement Closed after initial enquiries Antisocial behaviour 21-Aug-2024
Summary: We will not investigate this complaint about the Council’s handling of reports of neighbour anti-social behaviour (ASB) and nuisance made by Mr X. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a significantly different outcome.
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Lewes District Council (24 008 271)
Statement Closed after initial enquiries Refuse and recycling 21-Aug-2024
Summary: We will not investigate Mrs X’s complaint that the Council’s refuse collectors are responsible for the damage to her car. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect Mrs X to go to court.
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London Borough of Waltham Forest (24 008 363)
Statement Closed after initial enquiries Parking and other penalties 21-Aug-2024
Summary: We will not investigate this complaint about the Council’s response to his parking complaint. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient evidence of a significant injustice to justify our involvement.
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London Borough of Southwark (23 013 643)
Statement Upheld Allocations 21-Aug-2024
Summary: Miss X complained the Council failed to award her housing application the correct priority banding. We found fault in how the Council awarded bedroom eligibility to Miss X’s application, but this did not prevent her from bidding for properties she was eligible to bid on. We did not find fault in how it considered medical information provided by Miss X. The Council agreed to apologise to Miss X for the fault we found.
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London Borough of Enfield (23 018 111)
Statement Upheld Assessment and care plan 20-Aug-2024
Summary: Mr X complained on behalf of Mrs Y and her disabled son, Mr Z, that the Council’s care and support plan for Mr Z did not provide him or his family with sufficient support. Mr X says this has placed a strain on Mrs Y and her family. We found fault by the Council. The Council has agreed to carry out a re-assessment of Mr Z’s care needs and a carer’s assessment for Mrs Y.
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London Borough of Barnet (23 018 282)
Statement Closed after initial enquiries Council tax 20-Aug-2024
Summary: We will not investigate Mr X’s complaint about fees added to his council tax account for non-payment of council tax. There is insufficient evidence of fault to warrant an investigation.
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West Sussex County Council (23 018 655)
Statement Upheld Charging 20-Aug-2024
Summary: The Council delayed too long in assessing Mrs X’s finances properly. As a result, she was faced with a large and unexpected invoice. Mr A also complains the Council tried to contact him on an incorrect address. The Council agrees to apologise for the delays, offer a sum in recognition of the distress caused and agree a payment plan.
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Cannock Chase District Council (23 018 814)
Statement Upheld Enforcement 20-Aug-2024
Summary: We will not investigate this complaint about the Council’s handling of a planning enforcement case. It is reasonable to expect the complainant to have contacted us sooner in relation to the earlier events, there is not enough evidence of fault in the way the planning enforcement decision was reached, and the Council has now taken appropriate action in response to the complaint.
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London Borough of Croydon (23 019 545)
Statement Upheld Commercial and contracts 20-Aug-2024
Summary: Mr B complained that the Council had failed to take effective action to stop a resident blocking access to his garage. It had also failed to respond to his communications about the problems or refund the garage rent despite promising to do so. We have found fault in the Council’s actions causing Mr B an injustice. The Council has taken action to stop the anti-social behaviour, to refund the past rent to Mr B and freeze ongoing payments. It has also agreed to apologise to him, make a symbolic payment of £300 and improve its record-keeping for the future
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Transport for London (23 019 849)
Statement Closed after initial enquiries Traffic management 20-Aug-2024
Summary: We will not investigate this complaint about potential discrimination by Transport for London for allegedly prioritising digital payment methods which the complainant says are not accessible to all service users. This is because the evidence suggests that problems the complainant has experienced using alternative methods are irregular in frequency as opposed to being extensive. We do not consider there is sufficient evidence of the complainant having been caused a significant enough injustice to warrant an investigation.