Decision search
Your search has 51593 results
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Cambridgeshire County Council (23 011 874)
Statement Not upheld Safeguarding 21-Aug-2024
Summary: Miss A complained about a council and care agency regarding her placement at supported accommodation. We found fault with the agency for the care it provided which led to risks to Miss A’s mental and physical health. The agency has carried out work to improve its care and will provide a personal remedy to Miss A.
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Willow Care & Support Ltd (23 011 874a)
Statement Upheld Mental health services 21-Aug-2024
Summary: Miss A complained about a council and care agency regarding her placement at supported accommodation. We found fault with the agency for the care it provided which led to risks to Miss A’s mental and physical health. The agency has carried out work to improve its care and will provide a personal remedy to Miss A.
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NHS Cambridgeshire & Peterborough ICB (23 011 874b)
Statement Not upheld Mental health services 21-Aug-2024
Summary: Miss A complained about a council and care agency regarding her placement at supported accommodation. We found fault with the agency for the care it provided which led to risks to Miss A’s mental and physical health. The agency has carried out work to improve its care and will provide a personal remedy to Miss A.
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Birmingham City Council (23 021 225)
Statement Upheld Special educational needs 21-Aug-2024
Summary: We found fault in the way the Council carried out the Personal Budget process for the complainant’s (Miss X) son (Y). This fault, however, did not cause significant injustice to Miss X or Y. The Council has agreed to carry out some service improvements in the way it considers requests for Personal Budgets for children with Education Health and Care Plans.
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Lincolnshire County Council (23 021 299)
Statement Closed after initial enquiries Drainage 21-Aug-2024
Summary: We will not investigate this complaint about damage to the complainant’s property which he says occurred due to the Council’s failure to maintain public drains. This is because the Council deny legal responsibility and the complainant could reasonably take court action to achieve his desired outcome. The courts are best placed to consider and decide such matters.
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London Borough of Barnet (24 001 035)
Statement Closed after initial enquiries Council tax 21-Aug-2024
Summary: We will not investigate this complaint about the way the Council managed the complainant’s council tax arrears. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.
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London Borough of Newham (24 001 948)
Statement Closed after initial enquiries Council house sales and leaseholders 21-Aug-2024
Summary: We will not investigate Ms X’s complaint that the Council wrongly refused to allow her to buy the council property she rents under the Right to Buy scheme. It would be reasonable for Ms X to use her right to go to court.
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Birmingham City Council (24 003 595)
Statement Closed after initial enquiries Allocations 21-Aug-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application and its decision to discharge its homelessness duty to Mrs X. There is insufficient evidence of fault in the decision on the housing application and it is reasonable for her to ask for a review. Mrs X has already exercised her right to a statutory review of the homelessness and suitability decisions.
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Bracknell Forest Council (24 004 511)
Statement Upheld Other 21-Aug-2024
Summary: We will not investigate this complaint about the support provided through Child in Need arrangements. The Council has upheld the complaint and offered an appropriate remedy. Further investigation by us would not lead to a different outcome.
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Norwich City Council (24 004 523)
Statement Closed after initial enquiries Allocations 21-Aug-2024
Summary: We will not investigate Mr X’s complaint about the priority band awarded by the Council on its housing register. There is insufficient evidence of fault to justify our involvement.