Decision search
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Cheshire West & Chester Council (23 017 458)
Statement Upheld Special educational needs 19-Nov-2024
Summary: The Council was at fault for failing to find education for
Mrs X’s son after he moved into its area. This caused him an injustice. Mrs X was also caused avoidable distress, as she went to significant efforts trying to secure education for her son. The Council has agreed take action to remedy their personal injustice, and it will take steps to improve its service. -
Cumberland Council (23 017 672)
Statement Closed after initial enquiries Housing benefit and council tax benefit 19-Nov-2024
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s application for a discretionary housing payment as there is insufficient evidence of Council fault causing a significant injustice to Miss X.
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Leeds City Council (23 018 525)
Statement Closed after initial enquiries Traffic management 19-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision that it will not reduce the speed limit through his village. There is insufficient evidence of fault to warrant an investigation.
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Bristol City Council (24 002 802)
Statement Closed after initial enquiries Parking and other penalties 19-Nov-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s actions relating to disabled parking provision. Parts of the complaint are late and of the remaining parts, there is no worthwhile outcome we can achieve.
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Bournemouth, Christchurch and Poole Council (24 005 188)
Statement Not upheld Leisure and culture 19-Nov-2024
Summary: Miss X complained about the Council’s management of a miniature railway following an incident. She also complained about the Councils complaint handling. Miss X said this distressed her and her family. We have discontinued our investigation as the Health and Safety Executive is better placed to consider the matters Miss X complained about. The Ombudsman will not investigate the Council complaint handling if we are not considering the substantive matters.
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Surrey County Council (24 005 628)
Statement Closed after initial enquiries Trees 19-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision to fell trees on its land. There is not enough evidence of fault to justify our involvement.
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Portsmouth City Council (24 006 459)
Statement Closed after initial enquiries Parking and other penalties 19-Nov-2024
Summary: We will not investigate this complaint about information regarding eligibility for parking permits. This is because there is insufficient evidence of fault by the Council.
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Isle of Wight Council (24 007 216)
Statement Upheld Other 19-Nov-2024
Summary: Ms X complained the Council failed to adequately assess her son, Y’s, social care needs. She said Y has not had social care respite to meet his needs. There was fault in the way the Council did not complete the statutory complaints process. It also did not consider combining Ms X’s complaints. This frustrated Ms X and caused her uncertainty. The Council has agreed to apologise, make a financial payment and complete the statutory complaints process.
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Oxfordshire County Council (24 004 019)
Statement Upheld Special educational needs 19-Nov-2024
Summary: The Council was at fault for failing to find education for
Mr X after he moved into its area. This caused – and continues to cause – him an injustice. His mother was also caused a financial injustice, as she had to pay for support while Mr X should have been in college. The Council has agreed to take action to remedy their personal injustice, and it will take steps to improve its service. -
Manchester City Council (24 007 955)
Statement Closed after initial enquiries Child protection 19-Nov-2024
Summary: We will not investigate Mrs X’s complaint about an incident which led to her being arrested. This is because an investigation by this office could not add to the response the Council has already provided via its own investigation of the matter. Also, we cannot investigate the police’s or the school’s actions in relation to the incident.