Decision search
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Milton Keynes Council (24 003 185)
Statement Upheld Charging 03-Dec-2024
Summary: Mr X complains the Council is wrongly charging Mrs X for care fees. He says this impacts his emotional wellbeing and causes her financial stress. We find no fault with the Council charging care fees. However, we have found fault with its handling of the complaints. The Council has agreed to make a payment to Mr X to acknowledge its poor complaint handling.
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Broxtowe Borough Council (23 021 455)
Statement Upheld Homelessness 03-Dec-2024
Summary: There was fault in the way the Council decided to offer Miss B £250 for the time she spent unnecessarily living in unsuitable accommodation. The Council has agreed to make a payment of £2700 which is in accordance with our guidance on remedies.
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London Borough of Southwark (24 001 197)
Statement Upheld Allocations 03-Dec-2024
Summary: Ms X and Mr W complained the Council failed to properly handle their housing applications, causing them to live in an unsuitable property. The Council was at fault for a delay in awarding Ms X a higher housing priority, and processing Mr W’s application. This did not result in Ms X or Mr W missing out on a property but caused them frustration and uncertainty. The Council has agreed to apologise and make a payment to Ms X and Mr W to recognise the impact of its delay.
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Lancashire County Council (24 004 112)
Statement Not upheld School admissions 03-Dec-2024
Summary: Ms X complained about the decision of the Council’s Independent Appeal Panel to refuse her child a place at a grammar school. There was no fault in the way the Panel considered the appeal. The Ombudsman cannot question decisions made without fault.
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Worcestershire County Council (24 004 520)
Statement Not upheld Special educational needs 03-Dec-2024
Summary: Mrs X complained the Council refused to provide Direct Payments to pay for wrap around care for her son who could not attend after school provision in the community due to his complex needs. As a result Mrs X has had to privately employ a personal assistant to care for her son. We have ended our investigation as we would not add anything significant to the investigation which has already been carried out under the statutory procedure for complaints about children’s services.
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Northumberland County Council (24 004 886)
Statement Closed after initial enquiries Planning applications 03-Dec-2024
Summary: We will not investigate this complaint about how the Council dealt with a possible breach of planning control. This is because it is not yet possible to determine if the complainant has suffered significant injustice as a result of the alleged fault.
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Buckinghamshire Council (24 005 833)
Statement Not upheld Refuse and recycling 03-Dec-2024
Summary: Mr D complained the Council only provided him with two months of garden waste collections despite him paying for one years’ service. He also complained the Council failed to provide him with information about his old account. We do not find the Council was at fault.
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Staffordshire County Council (24 006 099)
Statement Not upheld Special educational needs 03-Dec-2024
Summary: We have discontinued our investigation of this complaint, about the way the Council considered the educational placement for a child with an education, health and care plan. This is because the matter was subject to an ongoing appeal at the time, and therefore falls outside of our jurisdiction.
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Hampshire County Council (23 010 059)
Statement Closed after initial enquiries Child protection 03-Dec-2024
Summary: We will not investigate this complaint about alleged failings of safeguarding and educational provision when the Council was providing Mrs X’s child with home tuition. Investigation would be unlikely to lead to any robust conclusions or achieve a worthwhile outcome.
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London Borough of Southwark (23 011 821)
Statement Upheld Allocations 03-Dec-2024
Summary: Mr and Mrs X complained about the Council’s handling of their daughter, Y’s, housing case. We have found fault by the Council. It failed to consider the suitability of Y’s interim and temporary accommodation, wrongly suspended her housing application and did not properly consider reviews of the medical evidence she presented. It also failed to answer Mr and Mrs X’s complaint. The Council has agreed to apologise, make a payment in recognition of the injustice caused and to consider making Y a direct offer of accommodation if it finds Y would have been made an offer of suitable accommodation, save for the fault we found.