Decision search
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Suffolk County Council (24 011 666)
Statement Closed after initial enquiries Special educational needs 07-Dec-2024
Summary: We will not investigate Ms X’s complaint about her child’s education. Ms X has appealed to a tribunal which places the matter outside our jurisdiction.
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Suffolk County Council (24 012 166)
Statement Closed after initial enquiries Other 06-Dec-2024
Summary: We will not investigate this complaint about the Council allegedly reading, using and transferring data about Miss X incorrectly. The Information Commissioner’s Office is better placed than us to deal with a complaint about data processing.
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West Lancashire Borough Council (24 012 479)
Statement Closed after initial enquiries Enforcement 06-Dec-2024
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.
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Kingston Upon Hull City Council (24 012 879)
Statement Closed after initial enquiries Other 06-Dec-2024
Summary: We will not investigate this complaint about the Council’s handling of concerns about Mrs X’s children. This is because the actions of the Council relate to the conduct of court proceedings about Mrs X’s children. The law prevents us from investigating complaints about what happened in court.
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London Borough of Waltham Forest (24 013 677)
Statement Closed after initial enquiries Parking and other penalties 06-Dec-2024
Summary: We will not investigate this complaint that Ms X’s vehicle was towed away without proper notice as it is reasonable to expect the complainant to appeal to London Tribunals.
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Birmingham City Council (24 015 176)
Statement Closed after initial enquiries Leisure and culture 06-Dec-2024
Summary: We will not investigate this complaint about the Council’s response to highway maintenance. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no significant injustice.
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Devon County Council (24 014 054)
Statement Closed after initial enquiries Highway repair and maintenance 06-Dec-2024
Summary: We will not investigate Mrs B’s complaint that the Council is failing to maintain the road which serves her property. This is because it is reasonable for Mrs B to apply to court for an order requiring the Council to repair the road.
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Oxfordshire County Council (24 014 169)
Statement Closed after initial enquiries Child protection 06-Dec-2024
Summary: We will not investigate Miss X’s complaint about the Council’s actions in its child protection involvement with her family. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst the matter is subject to ongoing court proceedings.
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London Borough of Richmond upon Thames (24 014 781)
Statement Closed after initial enquiries Leisure and culture 06-Dec-2024
Summary: We will not investigate this complaint about how the Council interacted with Mr X at a library. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council has already apologised and responded to Mr X and we are satisfied with the actions it has taken to resolve his complaint.
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Bath and North East Somerset Council (23 019 676)
Statement Upheld Alternative provision 06-Dec-2024
Summary: The complainant complains her son missed out on education for 14 months due to fault by the Council. Our decision is there were two periods where the Council could have done more to ensure the school was providing more education and also the contents of the child’s Education, Health and Care Plan. The Council has agreed to our recommendations.