Decision search
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Basildon Borough Council (24 000 799)
Statement Not upheld Homelessness 06-Dec-2024
Summary: Ms X complained the Council housed her in unsuitable bed and breakfast accommodation and delayed fixing her problems with bidding on the housing register. Whether the interim accommodation provided was self-contained or a bed and breakfast is a matter of law better considered by the courts and we have not investigated it here. There was no fault in the Council’s actions regarding the issues with the housing register.
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Statement Upheld Disabled children 06-Dec-2024
Summary: Mrs X complained of the Council’s handling of her Disabled Facilities Grant (DFG) application after it delayed commissioning a contractor to carry out adaptations to her house for her disabled son (Y). The Council is at fault because it took 16 months after receiving Mrs X’s DFG application to contact contractors and progress the adaptations. The Council agreed to make a payment to recognise the distress, frustration and uncertainty this has caused. However, the subsequent delay in completing the adaptations was outside the control of the Council.
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Norfolk County Council (24 000 966)
Statement Not upheld Other 06-Dec-2024
Summary: The Council was not at fault for how its hardship service handled Miss X’s request for financial support. Neither its correspondence with her nor its referral to its children’s social care service were so obviously unreasonable that they amounted to maladministration.
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Surrey County Council (24 001 830)
Statement Upheld Special educational needs 06-Dec-2024
Summary: Mrs X complained the Council failed to provide her son Y with a suitable full-time education. We found fault by the Council which meant Y missed some education provision. It also caused Mrs X distress and frustration. The Council has agreed to apologise and make a payment in recognition of the injustice caused to Y and Mrs X.
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Leeds City Council (24 002 491)
Statement Upheld Alternative provision 06-Dec-2024
Summary: Miss X complained the Council failed to put alternative provision in place when her child, W, stopped attending school. The Council was at fault for poor record keeping, failing to arrange provision when W’s school refused to and for delay in carrying out an Education, Health and Care Plan assessment for W. This caused Miss X avoidable uncertainty, frustration and distress for which the Council will apologise and pay her a symbolic financial amount.
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London Borough of Hackney (24 003 544)
Statement Upheld Homelessness 06-Dec-2024
Summary: Miss X complained the Council failed to provide appropriate support and assistance to deal with her homelessness. The Council was at fault when it failed to properly consider information Miss X provided about her relationship with her family, for not notifying Miss X it had decided she was not in priority need and for not ensuring she received its decision letters. There was no fault in the way it reached its decision Miss X’s altercation with a relative was not domestic abuse. The Council has agreed to apologise and make a payment to Miss X to acknowledge her frustration and loss of appeal rights. It has also agreed to issue a reminder to officers to prevent a repeat of the faults.
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Wiltshire Council (23 015 447)
Statement Not upheld Homelessness 06-Dec-2024
Summary: Mr X complained the Council failed to provide him with appropriate support with his homelessness and to complete a Care Act assessment. He also complained the Council did not properly consider his complaint about these matters. We did not find the Council at fault.
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Brighton & Hove City Council (24 010 311)
Statement Closed after initial enquiries Allocations 06-Dec-2024
Summary: We will not investigate Miss X’s complaint about the Council’s decision that she cannot join its housing register and how it handled a request for a review of its decision. There is insufficient evidence of fault in how the Council made its decision to warrant an investigation. Additionally, there is not enough evidence any delays by the Council in completing a review caused a significant injustice to Miss X.
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London Borough of Tower Hamlets (24 010 879)
Statement Closed after initial enquiries Transport 06-Dec-2024
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient evidence of fault by the Council.
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Knowsley Metropolitan Borough Council (24 011 070)
Statement Closed after initial enquiries Homelessness 06-Dec-2024
Summary: We will not investigate this complaint about the Council’s consideration of a homeless application. It was reasonable for Miss X to challenge the Council’s decision by way of a statutory review and court appeal.