Decision search
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Sunderland City Council (23 020 962)
Statement Upheld Cemeteries and crematoria 09-Dec-2024
Summary: Mrs X complained the Council removed her family’s memorial tree in a crematorium without warning. Mrs X said this caused unnecessary and avoidable distress to the family who visit the site nearly every week. We find the Council at fault, and this caused injustice. The Council has agreed to make a payment to Mrs X.
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London Borough of Haringey (24 000 069)
Statement Upheld Homelessness 09-Dec-2024
Summary: There was fault by the Council. The Council placed a family in Bed and Breakfast accommodation for 14 weeks longer than they should have been. This also meant the family had extra costs for furniture storage that would not have incurred if they had been moved to more suitable temporary accommodation sooner. An apology and payment remedies the injustice to the family.
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London Borough of Brent (24 000 281)
Statement Upheld Homelessness 09-Dec-2024
Summary: Mrs X complained about the way the Council handled her housing, including placing her and her family in unsuitable accommodation for too long, failing to tell her of her review rights, failing to update assessments, and delays. Mrs X said this caused unnecessary and avoidable distress and frustration. We find the Council at fault and this caused injustice. The Council has agreed to apologise and make a payment to Mrs X.
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London Borough of Camden (24 000 638)
Statement Upheld Allocations 09-Dec-2024
Summary: Mr X complained that the Council failed to honour its offer to make a payment to him in recognition of the injustice caused by fault in its handling of his late partner’s housing application. We found the Council was at fault in raising Mr X’s expectations in relation to the payment. In recognition of the injustice caused, the Council has agreed to apologise to Mr X and make a payment to him.
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Leicester City Council (24 000 958)
Statement Not upheld Special educational needs 09-Dec-2024
Summary: Ms X complained about the way the Council dealt with her request to end her child’s Education, Health and Care Plan and unnecessarily referred her to social services. Ms X said this caused her and her child stress and anxiety. We have not found the Council at fault.
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East Sussex County Council (24 001 453)
Statement Upheld Alternative provision 09-Dec-2024
Summary: Ms X complained the Council failed to provide alternative provision for her son, S, after she told the Council he was unable to attend school. She said S has missed education and socialising with his friends. This has caused S and his family distress. The Ombudsman has found the Council at fault for failing to manage and review S’s situation.
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Statement Upheld Special educational needs 09-Dec-2024
Summary: Miss X complained the Council delayed competing the Education Health and Care Plan for her son and failed to provide him with a suitable education. The EHC Plan should have been issued within 20 weeks but after 22 months the Council has still not issued the final version. It also failed to take appropriate action when provided with information that Miss X’s son was not attending school. This is fault and a suitable remedy is agreed.
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West Sussex County Council (24 001 951)
Statement Upheld Assessment and care plan 09-Dec-2024
Summary: Ms X complains the Council was at fault in the way it carried out a financial assessment on her mother, Mrs Y while she was in a residential care home causing distress and financial expense. We found fault by the Council as it delayed carrying out a financial assessment on Mrs Y. We have recommended a suitable remedy for the injustice caused in this case and so have completed our investigation.
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East Lindsey District Council (24 002 402)
Statement Upheld Disabled facilities grants 09-Dec-2024
Summary: Mrs X complained about the Councils handling of her Disabled Facilities Grant application. She also complained about poor communication. Mrs X said this distressed her family. There was fault in the way the Council delayed approving the application and miscommunication. This fault distressed and frustrated Mrs X. The Council should apologise, make a financial payment and remind staff about its duties.
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Oxford City Council (24 002 499)
Statement Upheld Homelessness 09-Dec-2024
Summary: Ms X complained about how the Council dealt with her homeless applications. She said this distressed her and caused her financial difficulty. There was fault in the way the Council delayed accepting its duty, delayed providing accommodation and placed Ms X and her family in bed and breakfast accommodation for more time than allowed in guidance. There was also fault in the complaint handling. Ms X suffered distress, uncertainty and was placed in financial difficulty. The Council has agreed to apologise, make a financial payment and issue guidance to its staff.