Decision search
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Statement Closed after initial enquiries Assessment and care plan 09-Dec-2024
Summary: We will not investigate this complaint about how the Council communicated with Miss X relating to her daughter’s care and support needs. The Council has already investigated and further investigation by us would not lead to a different outcome.
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Thanet District Council (24 011 373)
Statement Closed after initial enquiries Refuse and recycling 09-Dec-2024
Summary: We will not investigate this complaint about household waste collections. This is because an investigation would unlikely add to the Council’s response or lead to a different outcome.
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Lancashire County Council (24 011 407)
Statement Closed after initial enquiries Child protection 09-Dec-2024
Summary: We will not investigate Mr X’s complaint about what the Council recorded about Mr X during a child protection investigation. Doing so would be unlikely to lead to any worthwhile outcome as the Council decided not to take child protection action and closed Mr X’s family’s case without doing so. Another body is better placed than us to dela with any factual inaccuracy in the Council’s records, and defamation is a matter only a court could decide.
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Buckinghamshire Council (24 011 507)
Statement Closed after initial enquiries Homelessness 09-Dec-2024
Summary: We will not investigate this complaint about the Council’s decisions on a homelessness application. It was reasonable for Mr X to use the review and appeal procedure to challenge the Council’s decisions.
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Lancashire County Council (24 011 824)
Statement Closed after initial enquiries Highway repair and maintenance 09-Dec-2024
Summary: We will not investigate this complaint about the Council’s response to a report of overgrown shrubbery. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no significant personal injustice.
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North Somerset Council (24 011 912)
Statement Closed after initial enquiries Council tax 08-Dec-2024
Summary: We will not exercise discretion to investigate this complaint about payments on a council tax account. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Leicester City Council (24 010 809)
Statement Closed after initial enquiries Allocations 08-Dec-2024
Summary: We will not investigate this complaint about the Council’s refusal to accept a housing application to the housing register. It is reasonable for Miss X to ask the Council for a review of its decision on her application.
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West Sussex County Council (24 011 635)
Statement Closed after initial enquiries Child protection 08-Dec-2024
Summary: We will not investigate this complaint that the Council’s Local Authority Designated Officer failed to ensure an allegation was considered fairly and thoroughly. This is because there is insufficient evidence of fault on the Council’s part to warrant investigation.
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Transport for London (24 002 593)
Statement Closed after initial enquiries Licensing 07-Dec-2024
Summary: We will not exercise discretion to investigate this complaint about the Authority’s decision to change a discretionary transport service in 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Brighton & Hove City Council (24 006 756)
Statement Closed after initial enquiries Noise 07-Dec-2024
Summary: We will not exercise discretion to investigate this complaint about noise from a Council vehicle wash. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.