Decision search
Your search has 50691 results
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City of York Council (24 014 405)
Statement Closed after initial enquiries Council tax 09-Dec-2024
Summary: We will not investigate this complaint about Council tax discounts because there is a right of appeal to a Valuation Tribunal.
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City of Bradford Metropolitan District Council (24 014 470)
Statement Closed after initial enquiries Refuse and recycling 09-Dec-2024
Summary: We will not investigate this complaint about the Council’s decision that the complainant must pay to replace bins that were stolen. This is because there is insufficient evidence of fault by the Council.
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Hertfordshire County Council (24 014 504)
Statement Closed after initial enquiries Other 09-Dec-2024
Summary: We will not investigate Miss X’s complaint about a data breach by the Council. This is because complaints about data matters, such as this, are best considered by the Information Commissioner’s Office.
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Essex County Council (24 014 536)
Statement Upheld Special educational needs 09-Dec-2024
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Royal Borough of Kingston upon Thames (24 014 598)
Statement Closed after initial enquiries Child protection 09-Dec-2024
Summary: We cannot investigate Mr X complaint about a deprivation of liberty application the Council made. This is because the law prevents us from investigating the start of court action. We will not investigate Mr X’s complaint that the Council delayed making the application, because investigation would not lead to a different outcome.
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Shropshire Council (24 014 736)
Statement Closed after initial enquiries Refuse and recycling 09-Dec-2024
Summary: We will not investigate this complaint about a charge for removal of garden waste as it affects all or most of the population of the area.
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London Borough of Hackney (24 014 769)
Statement Closed after initial enquiries Council tax 09-Dec-2024
Summary: We will not investigate this complaint about Council tax liability as there is a right of appeal to the Valuation Tribunal.
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Blackburn with Darwen Council (24 015 790)
Statement Closed after initial enquiries Highway repair and maintenance 09-Dec-2024
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to take the Council to court.
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Bedford Borough Council (23 019 060)
Statement Upheld Other 09-Dec-2024
Summary: We will not investigate Miss X’s complaint about her daughter’s social worker not providing appropriate support during child in need interventions, and about delay in the Council dealing with her complaint under the statutory children’s complaint procedure. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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London Borough of Lewisham (23 019 471)
Statement Upheld Special educational needs 09-Dec-2024
Summary: Mr X complained the Council delayed completing his daughter, Y’s, Education, Health and Care needs assessment. He complained the Council denied the opportunity to meet him twice and issued the plan without his agreement. Mr X said Y did not have the provision she needed and the situation distressed the family. There was fault in the way the Council delayed issuing Y’s plan, did not agree to meet with him and did not follow its complaint process. This distressed Mr X, frustrated his appeal rights to the Tribunal and Y missed plan provision. Mr X was also put to time and trouble to complain. The Council has agreed to apologise, make a financial payment and provide guidance to its staff.