Decision search
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London Borough of Sutton (24 010 873)
Statement Upheld Homelessness 10-Dec-2024
Summary: Mr D complained about the Council’s handling of his homelessness application and the behaviour of Council officers. We found no fault on the substantive parts of the complaint. However, there was a delay to share its non-priority decision. The Council’s apology was enough to acknowledge the limited injustice this caused Mr D.
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Brentwood Borough Council (24 011 130)
Statement Closed after initial enquiries Land 10-Dec-2024
Summary: We cannot investigate this complaint about the Council’s decision on eligibility for a home loss payment. This is because we have no jurisdiction to consider this complaint, because the Council made its decision while it was acting as a registered social landlord.
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Birmingham City Council (24 005 065)
Statement Upheld Parking and other penalties 10-Dec-2024
Summary: Miss X complained about the way the Council dealt with her representations when she challenged penalty charge notices she had received. Miss X said she suffered avoidable upset and costs in trying to resolve the matter which had an impact on her mental health. We have found fault by the Council but consider the agreed action of an apology and symbolic payment provides a suitable remedy in addition to action already taken by the Council to cancel the notices.
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Wakefield City Council (24 005 329)
Statement Not upheld Charging 10-Dec-2024
Summary: Mrs X complained about the Council’s failure to hold a private care provider responsible for the poor care it delivered to her mother, Mrs Y. We have discontinued our investigation because the complaint was late and there was not a good reason for the delay in bringing the matter to the Ombudsman.
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Calderdale Metropolitan Borough Council (24 005 660)
Statement Not upheld Other 10-Dec-2024
Summary: Business Y complained about how the Council carried out food safety inspections in 2024. We ended our investigation into the complaint. The key issues in the complaint are closely linked to ongoing court action, so it is not appropriate for the Ombudsman to investigate them. An investigation by the Ombudsman of the other issues the Business complains about would likely not lead to a different outcome.
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Statement Upheld Special educational needs 10-Dec-2024
Summary: Ms X complained about the Council’s handling of her son’s education. The Council has already accepted fault for failing to provide all the provision set out in his Education, Health and Care Plan since October 2023. The Council has agreed to apologise and make payment to acknowledge the injustice its faults caused Ms X and her son.
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Statement Not upheld Allocations 10-Dec-2024
Summary: Mrs D complained about the Council’s assessment of her bedroom need. We find no fault with the Council’s decision making.
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London Borough of Barnet (24 006 876)
Statement Not upheld Special educational needs 10-Dec-2024
Summary: We have discontinued our investigation of this complaint, about the Council’s refusal to issue an education, health and care plan while it applied for a review of a tribunal decision. This is because it is inextricably linked to a matter subject to appeal and is therefore outside our jurisdiction. We cannot investigate a new complaint, about the Council refusing to make amendments to the final plan, because the complainant has not made a formal complaint to the Council about this yet.
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Walsall Metropolitan Borough Council (24 007 598)
Statement Closed after initial enquiries Assessment and care plan 10-Dec-2024
Summary: We will not investigate Miss X’s complaint about the Council’s decision not to provide care and support to her mother in a nursing home and about the Council’s decision her mother had mental capacity to make decisions about her care and support. This is because the likely fault has not caused any injustice. In addition, there is insufficient evidence of fault.
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Transport for London (24 008 239)
Statement Upheld Traffic management 10-Dec-2024
Summary: We will not investigate this complaint about the scrappage scheme because the issue has been resolved.