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  • London Borough of Newham (24 014 350)

    Statement Closed after initial enquiries Parking and other penalties 10-Dec-2024

    Summary: We will not investigate this complaint about the escalation of a penalty charge notice as there is insufficient evidence of fault by the Council to justify our involvement.

  • London Borough of Sutton (24 014 528)

    Statement Closed after initial enquiries Other 10-Dec-2024

    Summary: We will not investigate Mr X’s complaint about being issued a fixed penalty notice for fly-tipping. This is because Mr X can raise a defence against the issuing of the notice in court.

  • London Borough of Hillingdon (24 014 597)

    Statement Closed after initial enquiries Council tax 10-Dec-2024

    Summary: We will not investigate this complaint about the end date for the complainant’s council tax liability on a former home. This is because the complainant can appeal to the Valuation Tribunal.

  • Essex County Council (24 014 892)

    Statement Upheld Special educational needs 10-Dec-2024

    Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

  • Devon County Council (24 015 825)

    Statement Closed after initial enquiries Highway repair and maintenance 10-Dec-2024

    Summary: We will not investigate the Council’s response to Mr X’s complaint about suffering damage to his property after a drain was blocked on the highway. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect the complainant to go to court to determine any Council liability. And, there is no fault by the Council in not meeting Mr X’s preferred outcomes.

  • Leicestershire County Council (24 015 946)

    Statement Closed after initial enquiries Highway repair and maintenance 10-Dec-2024

    Summary: We will not investigate Mr X’s dissatisfaction with the Council’s response to his insurance claim. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect the complainant to go to court.

  • Trafford Council (23 021 054)

    Statement Upheld Trees 10-Dec-2024

    Summary: Mrs X complains the Council has failed to maintain a tree outside of her property and has changed its mind on the actions it would take without explanation. The Ombudsman finds fault with the Council for its communication with Mrs X. The Council has agreed to apologise, provide an update, and properly consider the concerns Mrs X raised.

  • Derbyshire County Council (23 021 074)

    Statement Closed after initial enquiries Other 10-Dec-2024

    Summary: Mrs X complained her son, W, did not receive free school meals because their school failed to make adjustments for their needs. We cannot investigate this complaint, because we cannot investigate the actions of the school.

  • Westmorland and Furness Council (24 000 167)

    Statement Not upheld Safeguarding 10-Dec-2024

    Summary: There is no fault in an email to Ms X putting two options to resolve a dispute between her and a relative about her mother’s finances. We have ended the investigation of other complaints for two reasons. Firstly, the Council has apologised and offered an appropriate symbolic payment to reflect Ms X’s avoidable distress and we could achieve nothing further by investigating. Secondly, we cannot achieve the outcome Ms X’s seeks because the Council is not responsible for managing her mother’s finances. So we would not recommend it reimburses her.

  • Buckinghamshire Council (24 000 198)

    Statement Upheld Other 10-Dec-2024

    Summary: Mrs Y complains the Council arranged a supported living placement for her daughter, Miss W, despite the placement being unaffordable for her. We find the Council failed to provide advice to Miss W about possible benefit entitlement before the placement started. This fault caused uncertainty because we do not know whether Miss W would have accepted the placement if she had been given enough information to make an informed decision. The Council has agreed to complete the remedial actions we have listed at the end of this statement.

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