Decision search
Your search has 55054 results
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Surrey County Council (24 015 675)
Statement Not upheld Special educational needs 07-Sep-2025
Summary: Ms J complains about delays in the Council’s Education, Health and Care needs assessment for her son. And that, after an appeal, the Council refused to refund fees they paid for her son’s education. We do not find fault as the Council carried out its assessment within statutory timeframes. The question of fees is outside the Ombudsman’s jurisdiction, as Ms J has used her appeal right.
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Surrey County Council (24 019 820)
Statement Closed after initial enquiries Alternative provision 07-Sep-2025
Summary: We cannot investigate this complaint about the Council’s actions regarding the provision of suitable alternative educational provision to child Y. This is because Mrs X appealed the content of Y’s Education, Health and Care Plan to the First-tier Tribunal and the law does not allow us to investigate any matter that was connected to the appeal.
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Huntingdonshire District Council (24 021 631)
Statement Not upheld Refuse and recycling 07-Sep-2025
Summary: Miss X complained the Council did not collect her garden waste on multiple occasions even though she had been accepted for assisted collections. We did not find enough evidence of fault by the Council. Miss X has the right to bring the matter to the attention of a court if she believes the Council’s actions amounts to a breach of contact.
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Buckinghamshire Council (24 023 032)
Statement Not upheld Drainage 07-Sep-2025
Summary: Mr X complained the Council failed to re-evaluate the flow rates for the Sustainable Urban Drainage Scheme at a new housing development increasing flooding in the village where he lives. We have discontinued the investigation. This is because we cannot achieve the outcome Mr X is seeking.
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Sandwell Metropolitan Borough Council (25 000 122)
Statement Closed after initial enquiries Charging 07-Sep-2025
Summary: We will not investigate Ms X and Ms Y’s complaint about an additional charge made for on-site services at their Council-run extra care housing. There is insufficient evidence of fault to warrant an investigation.
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Kirklees Metropolitan Borough Council (25 000 573)
Statement Upheld Assessment and care plan 07-Sep-2025
Summary: A care home, acting on behalf of the Council, acknowledged an initial oversight in having a bathing/showering plan in place for Mrs Y before the complaint came to this office. It verbally apologised to her daughter and took action to remedy the situation. There is no further remedy required from this office. There is no evidence to show the care home delayed seeking medical assistance for Mrs Y.
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London Borough of Waltham Forest (25 001 382)
Statement Closed after initial enquiries Allocations 07-Sep-2025
Summary: We will not investigate this complaint about Housing allocations, banding and housing benefits The complaint is late and we have seen no good reason why Miss X could not have complained to us much sooner.
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Southend-on-Sea City Council (25 001 667)
Statement Upheld Homelessness 07-Sep-2025
Summary: Ms D says the Council has provided unsuitable temporary accommodation. I have upheld the complaint. The Council has agreed to pay ongoing monthly redress payments until Ms D is suitably housed.
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Derbyshire County Council (25 002 027)
Statement Closed after initial enquiries Child protection 07-Sep-2025
Summary: We will not investigate Mr X’s complaint that the Council refused to consider a complaint from him, or its decision to place restrictions on his contact. This is because there is insufficient evidence of fault. We cannot investigate Mr X’s complaint about information provided to the courts because the law prevents us from investigating what happens in court.
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Leicestershire County Council (25 004 568)
Statement Closed after initial enquiries Traffic management 07-Sep-2025
Summary: We will not investigate Miss X’s complaint about the Council refusing to install safety measures on the highway near the school where she teaches, and refusing to accept the current situation as a risk to her school’s pupils. Miss X’s has not brought her complaint as a member of the public so we cannot accept it. We also cannot investigate complaints from public bodies.