Decision search
Your search has 50691 results
-
Kent County Council (24 001 417)
Statement Upheld Alternative provision 10-Dec-2024
Summary: Mr X complained about how the failed to provide a suitable education for his son, Y, from September 2023. There was fault in how the Council arranged tuition for Y, failed to keep that tuition under review and took too long to reassess his needs. It also did not follow its policy when restricting how Mr X could contact the Council. The Council agreed to apologise, pay Mr X and Y a financial remedy and review the restrictions it has placed on Mr X’s contact. It also agreed to remind its staff of the importance of following its unreasonable behaviour policy.
-
Worcestershire County Council (24 002 872)
Statement Not upheld Alternative provision 10-Dec-2024
Summary: Mrs X complained the Council failed to put suitable alternative provision in place for her child, Z, when they stopped attending school in September 2022. We cannot investigate some parts of Mrs X’s complaint and the Council was not at fault in the remaining part we can consider.
-
Kent County Council (24 004 481)
Statement Upheld Alternative provision 10-Dec-2024
Summary: Miss X complained the Council has failed to make appropriate educational provision available for her daughter. She also said the Council’s communication has been poor. We find the Council was at fault. This caused significant distress to Miss X and her daughter missed out on education. We make several recommendations to address this injustice caused by fault.
-
London Borough of Southwark (23 016 348)
Statement Upheld Assessment and care plan 10-Dec-2024
Summary: Mr X complained the Council failed to provide him with a vision rehabilitation service which had a harmful impact on his independence and well-being and caused his wife avoidable distress. We have found service failure by the Council but consider the agreed action of an apology and symbolic payment provides a suitable remedy.
-
East Riding of Yorkshire Council (23 016 738)
Statement Upheld Residential care 10-Dec-2024
Summary: Mr C complains about the care provided at a care home and says the care home failed to follow the family’s request that Mr D should not be taken to hospital. There was fault in the care that was provided, the record keeping and the communication of the care home and this has caused an injustice to Mr D and his wife. The Council has agreed to apologise, to pay a small financial remedy and to implement service improvements.
-
London Borough of Croydon (23 018 062)
Statement Upheld Homelessness 10-Dec-2024
Summary: Miss X complained the Council failed to place her in suitable accommodation, it did not allow her to place bids for social housing properties and it did not properly respond to her queries and her complaint. We have not investigated the suitability of Miss X’s temporary accommodation as she had appeal rights to use to challenge this. However, we found there was a failure to place her on the housing register and the Council’s complaint response was poor. We recommended an apology and a payment to reflect the impact of the fault by the Council.
-
Cambridgeshire County Council (24 009 790)
Statement Closed after initial enquiries Charging 10-Dec-2024
Summary: We will not investigate this complaint about the Council charging client contributions for adult social care. There is not enough evidence of fault to justify our involvement.
-
Derbyshire County Council (24 010 427)
Statement Closed after initial enquiries Safeguarding 10-Dec-2024
Summary: We will not investigate this late complaint about how the Care Provider and the Council handled allegations made against Mr Y and Miss X. There is not a good reason for the delay in the matter being brought to the Ombudsman.
-
Buckinghamshire Council (24 010 633)
Statement Closed after initial enquiries Direct payments 10-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to decline his application for a one-off carer’s direct payment. This is because there is insufficient evidence of fault.
-
Leicestershire County Council (24 010 669)
Statement Closed after initial enquiries School transport 10-Dec-2024
Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her application for free home to school transport for her daughter. This is because there is insufficient evidence of fault by the Council to warrant an investigation.