Decision search
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West Northamptonshire Council (24 015 091)
Statement Closed after initial enquiries Council tax 11-Dec-2024
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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North Northamptonshire Council (24 015 562)
Statement Closed after initial enquiries Highway repair and maintenance 11-Dec-2024
Summary: We will not investigate Mrs X’s claim for damages to her car. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect Mrs X to take her claim to court. And we will not consider the administrative issues around the handling of the complaint as these do not represent a significant injustice.
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Wychavon District Council (24 015 631)
Statement Closed after initial enquiries Planning applications 11-Dec-2024
Summary: We will not investigate this complaint about how the Council has dealt with a planning application. This is because we are unlikely to find fault. It is also not yet possible to determine if the complainant has suffered significant injustice.
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West Northamptonshire Council (24 015 873)
Statement Closed after initial enquiries Child protection 11-Dec-2024
Summary: We will not investigate this complaint about the circumstances in which the complainant's child went into the Council’s care. This is because it does not meet the tests set out in our Assessment Code. We have no remit to investigate matters which are currently subject to or closely linked to court proceedings.
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London Borough of Lambeth (24 011 881)
Statement Closed after initial enquiries Allocations 11-Dec-2024
Summary: We will not investigate this complaint about the Council’s response to Ms X’s reports that her temporary accommodation is unsafe. This is because past events fall outside our jurisdiction due to the passage of time and the Council has responded appropriately by offering to meet with Ms X to discuss her current concerns.
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Salford City Council (24 011 957)
Statement Closed after initial enquiries Cemeteries and crematoria 11-Dec-2024
Summary: We will not investigate this complaint about the Council’s decision to change the hours to access the Books of Remembrance at its crematoria. We consider an investigation is unlikely to lead to a different outcome.
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Basingstoke & Deane Borough Council (24 012 055)
Statement Closed after initial enquiries Council tax 11-Dec-2024
Summary: We will not investigate Mr X’s complaint that the Council did not call him after sending him council tax recovery documents in the post. This is because the claimed fault did not cause any significant injustice.
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West Northamptonshire Council (24 011 234)
Statement Closed after initial enquiries Alternative provision 11-Dec-2024
Summary: We cannot investigate Miss X’s complaint about the school named in an Education Health and Care Plan because she has appealed to the Tribunal.
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London Borough of Lambeth (24 011 236)
Statement Closed after initial enquiries Homelessness 11-Dec-2024
Summary: We will use our discretion not to investigate this complaint about temporary accommodation because the complainant’s circumstances have changed.
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Sunderland City Council (24 011 329)
Statement Closed after initial enquiries Child protection 11-Dec-2024
Summary: We will not investigate this complaint about the Council’s actions in respect of Mr X’s family. Doing so would be unlikely to lead to the outcome Mr X is seeking. The recent child protection decision was one the Council was entitled to take given the nature of the referral it received. Most of the outcomes Mr X is seeking could only be delivered by a court, and the Information Commissioner’s Office is better placed than us to consider data matters. We also lack powers to recommend disciplinary action against staff. Matters dating back significantly more than 12 months are also late, and Mr X could have complained about these earlier matters sooner.