Decision search
Your search has 50317 results
-
Surrey County Council (23 020 040)
Statement Upheld Special educational needs 17-Dec-2024
Summary: Ms X complained the Council delayed issuing and fulfilling an Education, Health and Care Plan for her son, S, causing him to miss out on his education. It has also caused the family emotional and financial distress. The Council has accepted it is at fault, apologised and offered a financial remedy. The Ombudsman agrees the Council is at fault and considers the proposed remedies are in line with our guidance on remedies.
-
London Borough of Newham (23 020 432)
Statement Not upheld Allocations 17-Dec-2024
Summary: Ms O complained on behalf of Ms X that the Council failed to award Ms X the correct priority under its previous housing allocations policy. Ms O said Ms X may have been able to obtain housing before the policy changed in 2022. Ms O said it caused Ms X unnecessary and avoidable distress. We do not find the Council at fault.
-
Bournemouth, Christchurch and Poole Council (24 000 378)
Statement Not upheld Special educational needs 17-Dec-2024
Summary: Mr X complained the Council failed to provide his child with a suitable fulltime education. Mr X said there has been an impact of the missed education, and it has also impacted his child’s mental health. Mr X said it caused unnecessary distress. We do not find the Council at fault.
-
Leeds City Council (24 002 640)
Statement Not upheld Other 17-Dec-2024
Summary: Mr B says the Council failed to investigate his concerns about the actions of a private hire operator and treated him differently and unreasonably by investigating a complaint from the private hire operator about him. There is no evidence of fault by the Council.
-
Statement Not upheld Charging 17-Dec-2024
Summary: There is no evidence of fault in the way the Council has reached its decision about the disability related expenditure allowance for Mr X or explained the situation to Mr and Mrs A.
-
Staffordshire County Council (24 002 728)
Statement Upheld Special educational needs 17-Dec-2024
Summary: Mrs C complained the Council did not follow statutory timeframes for completing an annual review and it communicated poorly throughout the process. We have found the Council at fault for failing to issue a final Education, Health and Care Plan following an annual review. To remedy the injustice caused, the Council has agreed to apologise to Mrs C and make a symbolic payment of £300.
-
Reading Borough Council (24 002 853)
Statement Not upheld Disabled children 17-Dec-2024
Summary: Miss X complained the Council failed to provide support for her disabled child. Miss X said this impacted her mental and physical health. She said she was promised support and did not get it. We have discontinued our investigation into this complaint. This is because the Council will address this complaint through the statutory complaints procedure.
-
Bristol City Council (24 002 934)
Statement Upheld Homelessness 17-Dec-2024
Summary: Ms X complained about the way the Council ended her temporary accommodation and that her belongings were disposed of. Ms X said she has lost most of her personal belongings. We found the Council at fault for how it ended Ms X’s temporary accommodation and for how it responded to her requests for help with her belongings. The Council agreed to apologise to Ms X make a payment to her to recognise the avoidable distress and anxiety she experienced and carry out service improvements.
-
London Borough of Southwark (24 003 008)
Statement Upheld Allocations 17-Dec-2024
Summary: Ms X complained the Council did not respond to her application to join its housing register. Ms X said this meant she has not been able to apply for social housing. We have found the Council at fault for delays when it received Ms X’s housing register application and for delays in complaint handling, however this has not caused Ms X significant injustice.
-
London Borough of Enfield (24 003 200)
Statement Upheld Assessment and care plan 17-Dec-2024
Summary: Mr X complained about the Council’s delay in considering his request for his mother (Y’s) residential care home fees to be paid through a Deferred Payment Agreement (DPA). He also complained of the Council’s poor communication in relation to this. The Council was at fault because it took 10 months to issue the DPA contract. The Council should make a payment to recognise the distress, frustration and uncertainty this caused. However, there is no fault in how the Council communicated with Mr X regarding the DPA.