Decision search
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Shropshire Council (24 004 931)
Statement Upheld Other 17-Dec-2024
Summary: Miss X complained the Council took too long to offer her child, Y, suitable respite care. The Council was at fault for not considering Miss X’s complaint through the children’s statutory complaints procedure. The Council has agreed to apologise and investigate the complaint at stage two of the statutory procedure.
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Birmingham City Council (24 005 880)
Statement Not upheld Allocations 17-Dec-2024
Summary: We have decided to stop investigating this complaint. Ms B has moved to alternative accommodation, which is the outcome she wanted, and so there is no benefit in continuing our investigation.
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London Borough of Newham (24 006 067)
Statement Upheld Transport 17-Dec-2024
Summary: Ms C complains the Council has failed to renew her Blue Badge application. The Council is at fault for delay, and failing to provide proper reasons for rejecting Ms C’s review. This has caused Ms C uncertainty about whether the Council has properly considered her review request and her time and trouble in escalating her complaint. To remedy the complaint the Council has agreed to apologise to Ms C, and make service improvements.
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London Borough of Enfield (24 007 368)
Statement Closed after initial enquiries Assessment and care plan 17-Dec-2024
Summary: We will not investigate Ms X’s complaint about a refusal to provide support for her relative, Mr Y, to move to independent living. The Council has since offered Mr Y a care act needs assessment. It is unlikely an investigation would achieve anything more.
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Devon County Council (24 007 420)
Statement Upheld Special educational needs 17-Dec-2024
Summary: Mr X complained about the Council’s delay completing Ms Y’s child, Z’s Education, Health and Care needs assessment. We find the Council at fault. This impacted Z’s education and caused distress and uncertainty for Ms Y. The Council has agreed to apologise and make a payment to Ms Y.
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London Borough of Islington (24 007 884)
Statement Not upheld Cemeteries and crematoria 17-Dec-2024
Summary: Miss X complains the Council installed a poor-quality memorial headstone. We have ended our investigation because further investigation would not achieve a worthwhile outcome.
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Dudley Metropolitan Borough Council (24 008 205)
Statement Closed after initial enquiries Assessment and care plan 17-Dec-2024
Summary: We will not investigate this complaint about changes to a person’s adult social care personal budget. The Council has correctly made its decisions based on an assessment of needs. There is no reason to expect the Council to backdate changes to a time before they were requested. There is not enough evidence of fault to justify an Ombudsman investigation.
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Wirral Metropolitan Borough Council (23 010 463)
Statement Upheld Other 17-Dec-2024
Summary: We uphold Mr X’s complaint about his brother, Mr Y’s, care and treatment. There was a short break in Mr Y’s medication management. We also found Mr X was not informed about one of Mr Y’s Mental Health Act assessments. However, we have not found a significant injustice arising from these actions. There was fault with the Trust and the Council’s complaint handling, but sufficient steps have already been taken to address this.
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Cheshire & Wirral Partnership NHS Foundation Trust (23 010 463a)
Statement Upheld Mental health services 17-Dec-2024
Summary: We uphold Mr X’s complaint about his brother, Mr Y’s, care and treatment. There was a short break in Mr Y’s medication management. We also found Mr X was not informed about one of Mr Y’s Mental Health Act assessments. However, we have not found a significant injustice arising from these actions. There was fault with the Trust and the Council’s complaint handling, but sufficient steps have already been taken to address this.
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London Borough of Harrow (24 008 754)
Statement Upheld Disabled children 17-Dec-2024
Summary: Mr X complained the Council has not taken action to ensure that he and his wife have the respite care for their child that the family is entitled to. The Council was at fault because of its failure to commence a stage two statutory investigation under the Children Act 1989. This caused Mr X distress, worry, uncertainty, and frustration. The Council should take action to remedy the injustice caused to Mr X by the fault and to avoid it happening again in future.