Decision search
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City of Bradford Metropolitan District Council (24 015 363)
Statement Closed after initial enquiries Other 18-Dec-2024
Summary: We will not investigate this complaint about the Council’s decision that the complainant is ineligible for an exemption from the Clean Air Zone charge. This is because there is insufficient evidence of fault by the Council.
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London Borough of Camden (24 015 442)
Statement Closed after initial enquiries Council tax 18-Dec-2024
Summary: We will not investigate this complaint about Council tax because there is a right of appeal to a Valuation Tribunal, the matter is out of time and partly relates to a body out of jurisdiction.
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Cumberland Council (24 015 524)
Statement Closed after initial enquiries Other 18-Dec-2024
Summary: Mr X and Mrs Y complain about the way the Council has dealt with their requests for information. We will not investigate. This is because this complaint does not meet the tests set out in our Assessment Code on which complaints we should investigate. It is reasonable for Mr X and Mrs Y to complain to the Information Commissioner’s Office as it is better placed to investigate.
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West Northamptonshire Council (24 015 591)
Statement Closed after initial enquiries Council tax 18-Dec-2024
Summary: We will not investigate this complaint about Council tax premiums because there is a right of appeal to a Valuation Tribunal and part of the complaint has been remedied.
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Report Upheld Special educational needs 18-Dec-2024
Summary: Mrs X complained about the Council’s failure to provide tutoring for her child Y, when Y could not go to school, and delay approving funding for a special school place. As a result, Y was out of education until April 2024 and Mrs X could not work and experienced avoidable distress and frustration.
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Cheshire & Wirral Partnership NHS Foundation Trust (23 010 463b)
Statement Upheld Mental health services 17-Dec-2024
Summary: We uphold Mr X’s complaint about his brother, Mr Y’s, care and treatment. There was a short break in Mr Y’s medication management. We also found Mr X was not informed about one of Mr Y’s Mental Health Act assessments. However, we have not found a significant injustice arising from these actions. There was fault with the Trust and the Council’s complaint handling, but sufficient steps have already been taken to address this.
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Lincolnshire County Council (23 012 160)
Statement Not upheld Assessment and care plan 17-Dec-2024
Summary: There is no evidence that the Council ignored Ms X’s correspondence although the volume of contacts was difficult to manage. The care plan was produced in a timely manner which took account of some previous complaints that care plans had been rushed. Ms X successfully appealed the number of hours allocated.
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London Borough of Wandsworth (23 012 555)
Statement Upheld Charging 17-Dec-2024
Summary: Mr X complained about the way the Council dealt with his aunt, Miss Y’s finances. We found fault in the Council’s failure to send a deputyship referral. We also found fault with the Council’s communication about financial information and record keeping. This caused Miss Y’s family frustration and uncertainty. The Council will apologise for this and make service improvements.
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London Borough of Southwark (23 018 397)
Statement Upheld Homelessness 17-Dec-2024
Summary: Mr X complained about the way the Council handled his application for homelessness assistance. We find no fault with how the Council assessed the suitability of Mr X’s interim accommodation. We find the Council at fault for not making timely decisions and for not communicating decisions with Mr X, causing him frustration and uncertainty. The Council has agreed to apologise to Mr X, make a payment to recognise the injustice, and act to prevent recurrence.
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Statement Upheld Alternative provision 17-Dec-2024
Summary: Miss X complained the Council failed to secure suitable education provision for her son from late 2022 to mid-2024. She said the Council had not addressed her concerns, or adapted the provision to meet her son's needs. We have found the Council at fault for failing to properly consider its section 19 duty between October 2022 and January 2023. However, on a balance of probabilities, we find this did not cause an injustice. Other parts of Miss X’s complaint, about later time periods, concern matters which are part of, connected to, or could have been part of, an appeal to the SEND Tribunal. We cannot investigate these matters. We explain why in our decision statement.