Decision search
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Sandwell Metropolitan Borough Council (23 009 390)
Statement Upheld Special educational needs 18-Dec-2024
Summary: Miss X complained the Council failed to provide her child with an education, delayed issuing and reviewing an education, health and care plan, and handled her complaint poorly. Miss X said this meant her child’s needs were not met, they lost out on education, and it caused distress, frustration, and upset. We find the Council at fault, and this caused injustice. The Council has agreed to apologise, make a payment to Miss X, make an additional monthly payment for each month of delay reviewing the plan, and improve its service.
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London Borough of Croydon (23 016 024)
Statement Upheld Assessment and care plan 18-Dec-2024
Summary: Mr X complained about the way the Council dealt with his residential care. We find the Council at fault for a delay in advising Mr X of changes to his care. The Council has agreed to apologise to Mr X and make a payment to recognise the injustice caused.
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Statement Upheld Special educational needs 18-Dec-2024
Summary: There was fault by the Council because it took too long to respond to Ms X’s request for an Education, Health and Care needs assessment for her daughter Y. There is continuing delay in obtaining advice from an Educational Psychologist and making a decision on whether or not to issue an Education, Health and Care Plan. The Council will apologise and make symbolic payments to reflect the avoidable frustration and uncertainty.
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Lancashire County Council (23 018 745)
Statement Upheld Adoption 18-Dec-2024
Summary: Mrs B complained about the extent of support she had received over recent years from the Council, in meeting the needs of her adopted child. We upheld the complaint, finding the Council failed to provide some services, despite saying it would in response to a complaint and following assessments. This resulted in a loss of service and distress to Mrs B. The Council accepted these findings and agreed action to remedy this injustice, set out at the end of this statement.
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London Borough of Camden (24 008 589)
Statement Closed after initial enquiries Planning applications 18-Dec-2024
Summary: We will not investigate this complaint about the way the Council considered reports of breaches of planning control and building regulations. We have not seen enough evidence of fault in the Council’s actions. And we cannot achieve the outcome the complainant is seeking.
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Dudley Metropolitan Borough Council (24 009 463)
Statement Closed after initial enquiries Allocations 18-Dec-2024
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s reports of harassment and anti-social behaviour by her neighbours and the impact warning letters sent to her about her own behaviour had on her housing banding priority. This is because past events fall outside our jurisdiction due to the passage of time and there is insufficient evidence to suggest fault in the Council’s handling of her more recent request for a management transfer move or that her case be treated as an exception to the lettings policy.
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Suffolk County Council (24 009 673)
Statement Closed after initial enquiries Assessment and care plan 18-Dec-2024
Summary: We will not investigate this complaint about the outcome of an adult social care assessment. There is not enough evidence of fault to justify our involvement.
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London Borough of Waltham Forest (24 010 190)
Statement Upheld Assessment and care plan 18-Dec-2024
Summary: Ms X complained the Council delayed providing her with an update following a care needs assessment. Ms X also complained the Council did not do anything after she told it she needed support at home. Ms X says the Council’s actions caused her avoidable worry and distress and contributed to a decline in her mental and physical health. We found fault by the Council. The Council has agreed to apologise to Ms X and carry out a further needs assessment.
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Statement Closed after initial enquiries Child protection 18-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council preventing contact between children and their birth family because only a court can decide disputed matters of contact and residence. We have no legal power to say what contact should be, or whether the children should be returned to their birth family.
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Ideal Carehomes (Number One) Limited (24 010 495)
Statement Closed after initial enquiries Charging 18-Dec-2024
Summary: We will not investigate Mrs X’s complaint about the Care Provider’s handling of her mother’s care home fees because it has apologised and resolved the issue. Further investigation by us would therefore not be proportionate.