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Derby City Council (23 009 736)
Report Upheld School transport 14-May-2025
Summary: Ms X, Ms Y and Ms Z complained about the Council’s offer of transport support for their children via a personal travel budget (PTB), rather than providing a vehicle, and about the handling of their subsequent transport appeals. They complained the Council’s decision to offer a PTB was impractical and unaffordable for their individual circumstances. Their children all have Education, Health and Care (EHC) Plans and are older than 16.
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Derby City Council (23 008 547)
Report Upheld School transport 14-May-2025
Summary: Ms X, Ms Y and Ms Z complained about the Council’s offer of transport support for their children via a personal travel budget (PTB), rather than providing a vehicle, and about the handling of their subsequent transport appeals. They complained the Council’s decision to offer a PTB was impractical and unaffordable for their individual circumstances. Their children all have Education, Health and Care (EHC) Plans and are older than 16.
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Derby City Council (23 013 529)
Report Upheld School transport 14-May-2025
Summary: Ms X, Ms Y and Ms Z complained about the Council’s offer of transport support for their children via a personal travel budget (PTB), rather than providing a vehicle, and about the handling of their subsequent transport appeals. They complained the Council’s decision to offer a PTB was impractical and unaffordable for their individual circumstances. Their children all have Education, Health and Care (EHC) Plans and are older than 16.
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London Borough of Southwark (24 008 798)
Statement Not upheld Special educational needs 22-Apr-2025
Summary: We have discontinued our investigation into Miss X’s complaint that the Council did not secure the provision in her daughter’s Education, Health and Care Plan. The Council acknowledged its failure and offered a substantial remedy. Further investigation is unlikely to lead to a different outcome.
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Statement Upheld Enforcement 22-Apr-2025
Summary: Ms B complained about the Council’s failure to take effective enforcement action to prevent a breach of planning control on neighbouring land. We found the Council was at fault because it took too long to provide her with feedback and respond to her complaint, causing her frustration. To remedy this injustice, the Council has agreed to apologise to Ms B and remind staff of the need to comply with relevant timescales. We did not find fault with the Council’s enforcement decisions.
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London Borough of Hillingdon (24 009 792)
Statement Upheld Homelessness 22-Apr-2025
Summary: Miss X complained about how the Council handled her homelessness after she received an eviction notice in 2024. The Council was at fault. It failed to take steps to alleviate her risk of homelessness and delayed moving her to interim accommodation. This meant Miss X remained in a property at risk of eviction and homelessness for longer than necessary. The Council agreed to apologise and make a payment to Miss X to recognise the distress and uncertainty this caused.
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Rugby Borough Council (24 010 394)
Statement Upheld Allocations 22-Apr-2025
Summary: Miss D says the Council has not been fair in the way it calculated her family’s income in its housing allocations assessment. Miss D’s partner is self-employed with a variable income. But in its calculation of their income, the Council made no allowances for holidays, sickness of other seasonal variations. We uphold the complaint. The Council has agreed to our recommendations of a remedy for the uncertainty this led to.
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London Borough of Southwark (24 011 308)
Statement Upheld Charging 22-Apr-2025
Summary: Ms X complained the Council delayed sending her an invoice for an estate she was administering as executor. Ms X has settled the estate and does not have the money to pay the invoice. This has caused her distress. The Council is at fault for failing to notify Ms X of the invoice in an appropriate manner and timescale. The Council agreed to apologise to Ms X and confirm in writing it will not pursue the debt.
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West Northamptonshire Council (24 012 145)
Statement Upheld Charging 22-Apr-2025
Summary: Mr X complained the Council failed assess his disability related expenditure properly when calculating his contribution towards his care costs. On the evidence available we have found fault in how the Council considered some of Mr X’s disability related expenditure. We recommend the Council apologise to Mr X and review its decision on some of his disability related expenditure. It should also backdate disability related expenditure for the support Mr X needs to attend social and religious events, from the date of his financial assessment until the end of January 2025.
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Statement Upheld Other 22-Apr-2025
Summary: Mr B complained that the Council failed to properly consider his complaint about children’s services through all three stages of the statutory complaints procedure, provide a remedy for his injustice or put in place any service improvements to prevent problems recurring. We found some fault with the Council’s actions. The Council has agreed to remedy the injustice with a payment of £300 and make some service improvements.