Decision search
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Exeter City Council (24 012 555)
Statement Closed after initial enquiries Allocations 22-Apr-2025
Summary: We will not investigate Ms X’s complaint about her housing register priority banding. There is insufficient evidence of fault to warrant an investigation.
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Canterbury City Council (24 013 391)
Statement Closed after initial enquiries Allocations 22-Apr-2025
Summary: We will not investigate Ms X’s complaint about the priority the Council awarded on its housing register and the effective date for that priority. This is because there is insufficient evidence of fault to justify our involvement.
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West Berkshire Council (24 014 171)
Statement Closed after initial enquiries Other 22-Apr-2025
Summary: We will not investigate this complaint about the way the Council dealt with a high hedge complaint, reports of breaches of planning control and data protection breaches. We cannot consider matters relating to the high hedge complaint as Mrs X has appealed to the Planning Inspector. This matter is therefore outside our jurisdiction. The breaches of planning control have been resolved therefore further investigation will not lead to a different outcome. Finally, it is reasonable to expect Mrs X to complain to the Information Commissioner’s Office about data protection concerns.
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London Borough of Haringey (24 014 544)
Statement Upheld Allocations 22-Apr-2025
Summary: We will not investigate Mrs X’s complaint about the start date of her housing register application. This is because this complaint is late and there is no good reason why Mrs X could not have come to us sooner. We have upheld Mrs X’s complaint about her priority banding. The Council failed to clearly inform Mrs X it would not reassess her priority banding in response to the additional medical documents she submitted. The Council has agreed to apologise to Mrs X for this lack of communication.
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Buckinghamshire Council (24 014 548)
Statement Closed after initial enquiries Other 22-Apr-2025
Summary: We will not investigate Ms X’s complaint about missed social care and education provision. It is unlikely our investigation could achieve a significantly different outcome.
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London Borough of Lambeth (24 014 560)
Statement Closed after initial enquiries Homelessness 22-Apr-2025
Summary: We will not investigate this complaint about the Council making an offer of alternative temporary accommodation which was unsuitable for the applicant’s family needs. There is insufficient evidence of fault causing any significant injustice to the complainant.
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Cheshire East Council (23 021 149)
Statement Upheld Safeguarding 22-Apr-2025
Summary: There was fault in the way the Council carried out a safeguarding enquiry into concerns about a care home. This meant there is uncertainty of what would have happened if the enquiry had been carried out differently. The Council has agreed to apologise, pay a symbolic financial remedy and review its practice.
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Statement Upheld Safeguarding 22-Apr-2025
Summary: There was fault in the way the care home provided care to Mrs C. This has caused distress to Mrs C and her daughter. The Council has agreed to apologise, pay a financial remedy and carry out a service improvement to address the injustice.
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Nottinghamshire County Council (24 000 188)
Statement Closed after initial enquiries Other 22-Apr-2025
Summary: We cannot investigate Miss X’s complaint about the actions of a social worker team in opening a child protection investigation and related actions concerning Miss X. These matters were raised during court proceedings, and the refusal of a judge to consider them does not affect the legal bar that consequently prevents us investigating.
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Statement Upheld Special educational needs 22-Apr-2025
Summary: Ms A complained that the Council has failed to secure the provision in her child’s Education, Health and Care Plan. She says her child’s health, education and long term development have been negatively impacted by this. We found the Council at fault. The Council has agreed to apologise and provide a payment to Ms A and to her child in recognition of the injustice caused.