Decision search
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Wychavon District Council (24 015 314)
Statement Closed after initial enquiries Planning applications 22-Apr-2025
Summary: We will not investigate Mrs X’s complaint that the Council failed to comply with a decision by the Planning Inspector and incurred her losses of more than £3,000. This is because it would be reasonable for Mrs X to make a claim against the Council at court.
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Bournemouth, Christchurch and Poole Council (24 016 038)
Statement Not upheld Child protection 22-Apr-2025
Summary: Mr X complained the Council breached his human rights in its assessment of the risk he may pose to his child. Mr X would like Council reports about him changed. We have discontinued the investigation because we cannot achieve the outcome Mr X wants.
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London Borough of Havering (24 016 295)
Statement Upheld Parking and other penalties 22-Apr-2025
Summary: Miss X complained the Council took six weeks to respond to her request to pay a Penalty Charge Notice (PCN) in instalments. Miss X says this meant she did not have the opportunity to pay the PCN at the discounted rate and it then issued the charge certificate further increasing the penalty by £65. The Council was not at fault for charging Miss X the full amount of the PCN as this was in line with its payment arrangement policy. The Council was at fault for issuing the charge certificate further increasing the fine before it responded to Miss X’s instalment request. This has caused distress, frustration and financial uncertainty. The Council has agreed to apologise and deduct the £65 from what is owed.
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Lincolnshire County Council (24 016 792)
Statement Closed after initial enquiries Assessment and care plan 22-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s involvement with his mother’s care. Other bodies are better placed to consider Mr X’s concerns about the Council’s corporate appointeeship for his mother. Mr X’s complaint about the Council’s interaction with him is late and there are no good reasons exercise discretion to accept this late complaint now.
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Statement Closed after initial enquiries Parking and other penalties 22-Apr-2025
Summary: We will not investigate this complaint about a parking permit scheme. This is because investigation would not achieve a different outcome.
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London Borough of Barking & Dagenham (24 018 495)
Statement Closed after initial enquiries Council house sales and leaseholders 22-Apr-2025
Summary: We will not investigate this complaint about Ms X’s Council tenancy and ‘right to buy’ application. The law prevents us investigating the tenancy matters. The refusal of the ‘right to buy’ application is too closely related to the tenancy point for us to consider it. It is also reasonable to expect Ms X to use her right to go to court.
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London Borough of Southwark (24 018 611)
Statement Closed after initial enquiries Housing benefit and council tax benefit 22-Apr-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision and handling of her housing benefit claim because it is reasonable for Miss X to appeal to the tribunal.
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London Borough of Wandsworth (24 018 612)
Statement Upheld Allocations 22-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of an application for an Out of Borough payment. This is because the Council has already offered a payment to remedy the injustice caused and further investigation would not lead to a different outcome.
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London Borough of Newham (24 018 860)
Statement Closed after initial enquiries Council tax 22-Apr-2025
Summary: We will not investigate this complaint about the liability for council tax and the dispute about the arrears on an account. This is because the complaint is late and there is no good reason to exercise discretion.
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London Borough of Wandsworth (24 018 912)
Statement Closed after initial enquiries Allocations 22-Apr-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application’s priority for vacancies under the allocation scheme. There is insufficient evidence of fault which would warrant an investigation.