Decision search
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Calderdale Metropolitan Borough Council (24 009 106)
Statement Upheld Other 25-Mar-2025
Summary: We have upheld this complaint the Council has delayed in resolving a disagreement about accommodation costs. The Council has agreed to make a decision about the disputed costs within the next four weeks. That is proportionate to remedy the injustice caused.
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Statement Upheld Special educational needs 25-Mar-2025
Summary: Ms X complained the Council delayed issuing J’s Education, Health and Care (EHC) Plan. Ms X also complained the Council communicated poorly and failed to properly address her complaint. We have found the Council at fault for its delay in issuing J’s EHC Plan, partly arising from service failure. We have also found the Council at fault for its poor communication. We do not consider the delay led to J missing special educational provision, for the reasons set out in the statement. However, the Council’s faults caused avoidable distress and uncertainty for Ms X and J, which the Council did not adequately recognise. The Council has agreed to apologise for this. The Council is already implementing service improvements to address the underlying faults that occurred in this case. The Ombudsman will continue to monitor these improvements through our casework.
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London Borough of Sutton (24 010 326)
Statement Not upheld Other 25-Mar-2025
Summary: Mrs B complained that the Council had not dealt with planning enforcement and noise issues properly when a nearby business increased its use of land near her home for storage and deliveries. There was no fault by the Council. It investigated the concerns raised properly and considered the evidence before deciding it could not take enforcement action.
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London Borough of Croydon (24 010 656)
Statement Not upheld Safeguarding 25-Mar-2025
Summary: Mrs X complains about the safeguarding investigation relating to her daughter, Miss Y. She says Miss Y was not properly involved in the process, and the Section 42 enquiries did not lead to any accountability about what happened to Miss Y. Mrs X says the matter has caused significant distress to both her and Miss Y. We have found no fault in the actions of the Council.
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Coventry City Council (24 010 975)
Statement Not upheld School admissions 25-Mar-2025
Summary: Mrs X complained that the appeals panel failed to properly consider her school admissions appeal. We have not found the Council at fault.
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London Borough of Merton (24 010 994)
Statement Closed after initial enquiries Antisocial behaviour 25-Mar-2025
Summary: We will not investigate this complaint about the Council’s response to reports of noise nuisance. This is because any investigation by us is unlikely to find fault in the Council’s actions.
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Coventry City Council (24 011 159)
Statement Not upheld School admissions 25-Mar-2025
Summary: Mrs X complained that the appeals panel failed to properly consider her school admissions appeal. We have not found the Council at fault.
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Nottingham City Council (24 018 150)
Statement Closed after initial enquiries Other 25-Mar-2025
Summary: We will not investigate Mr X’s complaint about information the Council has provided to another organisation. We have no powers to force the Council to take the action Mr X wants.
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Future Health And Social Care Association C.I.C. (24 018 322)
Statement Closed after initial enquiries Other 25-Mar-2025
Summary: We will not investigate Miss X’s concerns about her supported living placement. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We have no remit to investigate as there is no evidence of services in connection with adult personal care support services.
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Royal Borough of Kingston upon Thames (24 018 446)
Statement Closed after initial enquiries Traffic management 25-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with a request for a road crossing to be installed, or about how it dealt with consultation into crossings. This is because there is insufficient evidence of fault.