Decision search
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Isle of Wight Council (25 004 683)
Statement Closed after initial enquiries Other 26-Aug-2025
Summary: We will not investigate this complaint about the way the Council considered a planning application. There is not enough evidence of fault in the process the Council followed before deciding to grant planning permission. Also, we cannot achieve the outcome Mrs X is seeking, and we do not consider a failure in the complaint process alone causes a significant personal injustice which warrants an investigation.
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Statement Closed after initial enquiries Pollution 26-Aug-2025
Summary: We will not investigate this complaint about the maintenance of a sewage treatment works. This is because the complaint is late, and it would be reasonable for Mrs X to take the matter to court.
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Maidstone Borough Council (25 004 761)
Statement Closed after initial enquiries Other 26-Aug-2025
Summary: We will not investigate this complaint about the decision to grant planning permission for a new development near the complainant’s home. This decision was made by the Planning Inspectorate, which is not a body within our jurisdiction.
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Isle of Wight Council (25 004 818)
Statement Closed after initial enquiries Planning applications 26-Aug-2025
Summary: We will not investigate this complaint about the way the Council considered a planning application. There is not enough evidence of fault in the process the Council followed before deciding to grant planning permission. Also, we cannot achieve the outcome Mr X is seeking, and we do not consider a failure in the complaint process alone causes a significant personal injustice which warrants an investigation.
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Kent County Council (25 005 595)
Statement Closed after initial enquiries Transport 26-Aug-2025
Summary: We will not investigate this complaint about an application for a blue badge because there is insufficient evidence of fault by the Council.
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Lancashire County Council (25 002 265)
Statement Upheld Special educational needs 26-Aug-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her child’s application for an Education, Health and Care (EHC) Plan. The Council has apologised and offered a remedy payment for the injustice caused by the delay in the application. There is nothing more we could achieve by investigating further.
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Staffordshire County Council (25 002 792)
Statement Closed after initial enquiries Charging 26-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision not to fund Mr Y’s care fees before 1 October 2024. There is insufficient evidence of fault and injustice to justify an investigation.
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London Borough of Havering (25 003 127)
Statement Upheld Other 26-Aug-2025
Summary: Miss X complained the Council failed to handle her complaint properly via the children’s statutory complaint procedure. The Council was at fault. Despite assuring the Ombudsman it would start the procedure; it failed to do so. Miss X has been denied her right to a proper investigation into her complaint. The Council has agreed to apologise to Miss X and start the children’s statutory complaints procedure without delay.
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London Borough of Sutton (25 003 156)
Statement Closed after initial enquiries Noise 26-Aug-2025
Summary: We will not investigate this complaint about the Council’s failure to properly respond to Ms X’s noise complaints. This is because part of the complaint relates to events that took place more than 12 months ago; it would have been reasonable for Ms X to complain sooner.
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Peterborough City Council (25 003 229)
Statement Closed after initial enquiries Private housing 26-Aug-2025
Summary: We will not investigate this complaint about breaches of a private lease agreement between Miss X and the Council. It is reasonable for Miss X to seek a remedy in the courts which are best placed to determine private legal contract disputes.