Decision search
Your search has 50345 results
-
Norfolk County Council (24 010 291)
Statement Closed after initial enquiries Special educational needs 19-Nov-2024
Summary: We will not investigate this complaint about the Council not naming the complainant’s son’s preferred college in his Education and Health Care Plan (EHCP) in accordance with a tribunal decision. This is because there is no evidence the tribunal made such an order and we have no legal jurisdiction to decide what should have been ordered as part of those legal proceedings. Further, the naming of an educational placement in an EHCP carries a right of appeal to the same tribunal which we consider the complainant could exercise.
-
London Borough of Croydon (23 020 130)
Statement Upheld Looked after children 19-Nov-2024
Summary: Miss D complained the Council placed her in unsuitable accommodation and it failed to take timely action to address the issues with the accommodation. She also complained the Council failed to provide her with appropriate redress for the damage caused to her possessions and the impact on her mental and physical health. We find the Council was at fault for how it dealt with Miss D’s accommodation and how it dealt with her complaint about the matter. The Council has agreed to our recommendations to address the injustice caused by fault.
-
London Borough of Redbridge (23 020 194)
Statement Upheld Homelessness 19-Nov-2024
Summary: Mr X complained about the Council’s poor handling of his homelessness application and failure to provide suitable temporary accommodation. We found the Council to be at fault. It failed to properly consider his priority need and this led to him being denied temporary accommodation for several months. It also incorrectly closed his application and did not carry out suitability assessments for three temporary properties he was offered. To remedy the injustice to Mr X, the Council has agreed to apologise, make a payment to Mr X and take action to improve its service. We did not investigate Mr X’s complaint about the Council’s decision to discharge the main housing duty. This was because he had a right to challenge this decision in court.
-
Isle of Wight Council (23 020 587)
Statement Upheld Special educational needs 19-Nov-2024
Summary: Ms X complained about the Councils handling of her son, Y’s, Education, Health and Care Plan. She said the Council failed to complete a transition review and failed to secure education and the provision in the plan. Ms X said this distressed and frustrated her and Y missed education and plan provision. There was fault in the way the Council delayed starting consulting with other educational provisions, distressing Ms X. The Council has apologised. This is a suitable remedy.
-
Hertfordshire County Council (24 000 869)
Statement Upheld Special educational needs 19-Nov-2024
Summary: Mr X complains the Council delayed issuing his son Y’s Education, Health and Care Plan (EHC Plan). We find fault with the Council for delay in issuing Y’s EHC Plan, poor communication and missed education and provision. We have suggested financial remedies for the frustration and distress caused.
-
London Borough of Croydon (24 001 238)
Statement Upheld Assessment and care plan 19-Nov-2024
Summary: Mrs X complained on behalf of her son, Mr Y, the Council refused to pay for the two-to-one care Mr Y needed and had not completed a review of his care needs between March 2022 and September 2023. The Council failed to properly assess, plan and review Mr Y’s care needs and did not communicate with Mrs X. The Council will apologise to Mrs X and pay her a symbolic amount of £500 to recognise the frustration, uncertainty and distress this caused her and will remind relevant officers to keep clear, complete and contemporaneous records.
-
Cheshire West & Chester Council (23 017 458)
Statement Upheld Special educational needs 19-Nov-2024
Summary: The Council was at fault for failing to find education for
Mrs X’s son after he moved into its area. This caused him an injustice. Mrs X was also caused avoidable distress, as she went to significant efforts trying to secure education for her son. The Council has agreed take action to remedy their personal injustice, and it will take steps to improve its service. -
Cumberland Council (23 017 672)
Statement Closed after initial enquiries Housing benefit and council tax benefit 19-Nov-2024
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s application for a discretionary housing payment as there is insufficient evidence of Council fault causing a significant injustice to Miss X.
-
Leeds City Council (23 018 525)
Statement Closed after initial enquiries Traffic management 19-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision that it will not reduce the speed limit through his village. There is insufficient evidence of fault to warrant an investigation.
-
Bristol City Council (24 002 802)
Statement Closed after initial enquiries Parking and other penalties 19-Nov-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s actions relating to disabled parking provision. Parts of the complaint are late and of the remaining parts, there is no worthwhile outcome we can achieve.