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  • London Borough of Barnet (24 008 614)

    Statement Closed after initial enquiries Assessment and care plan 20-Nov-2024

    Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse to provide a dog walking service for his assistance dog. This is because there is insufficient evidence of fault.

  • Brighton & Hove City Council (24 009 054)

    Statement Closed after initial enquiries Safeguarding 20-Nov-2024

    Summary: We will not investigate this complaint about the Council sharing information about Ms X. The Council has apologised for its adult services not having contacted Ms X to discuss allegations received from its library services. There is insufficient evidence of other fault by the Council, and its apology is sufficient.

  • Westminster City Council (24 010 127)

    Statement Closed after initial enquiries Special educational needs 20-Nov-2024

    Summary: We will not investigate Miss X’s complaint about the Council’s actions when her son’s Education, Health and Care Plan was transferred to it from another Council’s area. This is because we are unlikely to find fault and any injustice is not significant enough to warrant an investigation at this stage.

  • London Borough of Hillingdon (24 010 142)

    Statement Closed after initial enquiries Special educational needs 20-Nov-2024

    Summary: We cannot investigate Mrs X’s complaint about her child’s lack of education. The reasons her child is not attending school is integral to her Tribunal appeal.

  • Hartlepool Borough Council (24 010 147)

    Statement Closed after initial enquiries Council tax 20-Nov-2024

    Summary: We will not investigate this complaint about the way the Council tried to recover council tax arrears. This is because there is insufficient evidence of fault by the Council.

  • London Borough of Wandsworth (24 010 173)

    Statement Closed after initial enquiries Allocations 20-Nov-2024

    Summary: We will not investigate this complaint about the Council’s review of a housing application. There is insufficient evidence of fault which would warrant an investigation.

  • Leeds City Council (24 010 231)

    Statement Closed after initial enquiries Parking and other penalties 20-Nov-2024

    Summary: We will not investigate this complaint about the Council’s decision not to issue a blue badge to the complainant. There is insufficient evidence of fault in the way the Council considered the application.

  • London Borough of Wandsworth (24 010 256)

    Statement Closed after initial enquiries Allocations 20-Nov-2024

    Summary: We will not investigate this complaint about the Council’s decision to refuse a housing application because it was ineligible under its allocations policy. There is insufficient evidence of fault which would warrant an investigation.

  • London Borough of Hillingdon (24 010 266)

    Statement Closed after initial enquiries Charging 20-Nov-2024

    Summary: We will not investigate Mrs X’s complaint about how the Council is seeking payment of her late mother Mrs Y’s unpaid care fees, and officers addressing a letter to her using her mother’s name. There is not enough evidence of fault by the Council leading to Mrs Y’s estate being distributed before the care fee account was settled to warrant us investigating. An investigation of the wrongly addressed correspondence would not lead to a different outcome. We also cannot achieve the outcome Mrs X seeks.

  • Royal Mencap Society (24 009 927)

    Statement Closed after initial enquiries Other 20-Nov-2024

    Summary: We cannot investigate this complaint about Mencap. That is because it does not relate to the provision of adult social care.

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