Decision search
Your search has 50316 results
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Transport for London (24 011 483)
Statement Closed after initial enquiries Other 20-Nov-2024
Summary: We will not investigate this complaint about the Authority’s staff because the courts and insurers are better placed to consider the complaint.
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Kent County Council (24 010 676)
Statement Upheld Special educational needs 20-Nov-2024
Summary: Ms D complained the Council failed to resolve her son’s direct payments package by the agreed deadline following a previous complaint she made to us. The Council was at fault for failing to act on our recommendation by the agreed deadline. The Council has agreed to our recommendations to address the further injustice caused to Ms D and her son.
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East Suffolk Council (24 010 769)
Statement Closed after initial enquiries Homelessness 20-Nov-2024
Summary: We will not investigate this complaint about the Council’s involvement in Ms X’s homelessness case. We have already decided parts of the complaint under another case reference. There is insufficient evidence of fault in the remaining complaints.
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Dudley Metropolitan Borough Council (24 010 876)
Statement Closed after initial enquiries Planning applications 20-Nov-2024
Summary: We will not investigate this complaint about how the Council dealt with a possible breach of planning control and a retrospective planning application. This is because we are unlikely to find fault.
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St Helens Metropolitan Borough Council (24 010 883)
Statement Closed after initial enquiries Other 20-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his neighbour’s planning application. This is because there is not enough evidence of fault by the Council.
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Statement Closed after initial enquiries Special educational needs 20-Nov-2024
Summary: We will not investigate Miss X’s complaint about the Council’s decisions not to assess her child for an Education, Health and Care Plan. Miss X either had appeal rights or has used them. This places the matter outside our jurisdiction.
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Suffolk County Council (24 012 690)
Statement Closed after initial enquiries Traffic management 20-Nov-2024
Summary: We will not investigate this complaint about advisory disabled parking bays because there is insufficient evidence of fault by the Council.
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London Borough of Hammersmith & Fulham (24 014 442)
Statement Closed after initial enquiries Homelessness 20-Nov-2024
Summary: We will not investigate this complaint about the Council’s homelessness decisions. It is reasonable to expect Mr X to have used his court appeal rights.
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Blossom Home Care Ltd (24 014 634)
Statement Closed after initial enquiries Domiciliary care 20-Nov-2024
Summary: We will not investigate Mrs X’s complaint about plumbing work carried out at her property. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect Mrs X to go to court to determine the Care Agency’s liability.
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Kent County Council (24 011 981)
Statement Closed after initial enquiries School transport 20-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to provide a partial refund or pause payments for his child’s Travel Saver bus pass. This is because there is insufficient evidence of fault by the Council to warrant an investigation.