Decision search
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Staffordshire County Council (25 003 631)
Statement Closed after initial enquiries Special educational needs 27-Aug-2025
Summary: We will not investigate this complaint about alleged fault in the process of producing and issuing the complainant’s daughter’s Education Health and Care plan. It would be reasonable for the complainant to use his right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) about the content of the Education Health and Care plan, and the substantive matters do not therefore fall to be investigated by the Ombudsman.
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Statement Closed after initial enquiries Trees 27-Aug-2025
Summary: We will not investigate this complaint about the Council’s refusal to provide advice on how Ms X can deal with a Council owned tree which is growing on her boundary. She says the tree has damaged the existing fence and is preventing her from installing a new secure boundary fence. We have not seen enough evidence of fault in the Council’s actions. Also, we cannot require the Council to remove the tree or decide if the Council is liable for the damage to Ms X’s property and whether it is responsible for her being unable to secure her boundary.
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Bath and North East Somerset Council (25 003 767)
Statement Closed after initial enquiries Child protection 27-Aug-2025
Summary: We will not investigate Mr X’s complaint the Council ignored his safeguarding concerns for his child. The matter is closely related to current court proceedings about the child’s safety and care arrangements. The existence of this court action creates a permanent and absolute legal bar that prevents us from investigating this matter further.
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Manchester City Council (25 004 161)
Statement Upheld Refuse and recycling 27-Aug-2025
Summary: We will not investigate this complaint about the failure to return bins to the correct location after they are emptied. We consider the Council’s apologies and correction of the service an appropriate remedy.
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Tameside Metropolitan Borough Council (25 004 589)
Statement Closed after initial enquiries Other 27-Aug-2025
Summary: We will not investigate Mr X’s complaint about sharing Mrs Y’s data because there is insufficient evidence of fault and the Information Commissioner’s Officer is better placed to consider this. The Council has apologised for a delay in responding to Mr X’s emails, which is appropriate and further investigation would not lead to a different outcome.
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Essex County Council (25 004 709)
Statement Closed after initial enquiries Child protection 27-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council’s actions following a safeguarding referral about his children. There is not enough evidence of fault to justify our involvement.
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City of Bradford Metropolitan District Council (25 006 452)
Statement Closed after initial enquiries Council tax 27-Aug-2025
Summary: We cannot investigate this complaint about the rise in council tax. This is because it affects all or most of the people in the Council’s area.
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Sevenoaks District Council (25 006 543)
Statement Closed after initial enquiries Other 27-Aug-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault. The complainant has also not suffered significant injustice as a result of the alleged fault.
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Broxtowe Borough Council (25 006 654)
Statement Closed after initial enquiries Planning applications 27-Aug-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has the right to appeal to the Planning Inspector.
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London Borough of Bromley (25 006 721)
Statement Closed after initial enquiries Council tax 27-Aug-2025
Summary: We will not investigate Mr X’s complaint about council tax liability because he has used his right of appeal to the Valuation Tribunal.