Decision search
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West Sussex County Council (24 009 192)
Statement Upheld Direct payments 27-Nov-2024
Summary: We will not investigate Ms X’s complaint about delay in the Council setting up her direct payments. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Statement Upheld Charging 27-Nov-2024
Summary: We have decided not to investigate Mr X’s complaint about poor communication relating to funding his mother’s care. The Council has upheld the complaint and apologised. It will make a payment to Mr X to recognise the uncertainty caused.
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Portsmouth City Council (24 009 513)
Statement Closed after initial enquiries Other 27-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to delete records/information which contains false accusations made against him. This is because we cannot achieve the outcome he wants. In addition, the ICO is better placed to consider the matter.
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London Borough of Tower Hamlets (24 009 532)
Statement Closed after initial enquiries Allocations 27-Nov-2024
Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of injustice.
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Leeds City Council (24 009 705)
Statement Closed after initial enquiries Charging 27-Nov-2024
Summary: We will not investigate this complaint about an alledged failure by the Council to properly explain the circumstances in which care and support services would become chargeable. This is because there is insufficient evidence the Council failed to explain this to the complainant fully before providing services.
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Stockport Metropolitan Borough Council (24 009 760)
Statement Closed after initial enquiries Other 27-Nov-2024
Summary: We will not investigate Ms X’s complaint about the Council contacting external agencies without her consent because we could not add to the Council’s own investigation. We cannot investigate complaints about reports written for court action, nor complaints about schools.
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London Borough of Tower Hamlets (24 010 065)
Statement Closed after initial enquiries Allocations 27-Nov-2024
Summary: We will not investigate this complaint that the Council has not served an Improvement Notice on the complainant’s landlord or increased the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council.
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Newark & Sherwood District Council (23 021 481)
Statement Closed after initial enquiries Councillor conduct and standards 26-Nov-2024
Summary: We can not investigate Mr X’s complaint about the actions of a Parish Councillor. We do not have any jurisdiction over their actions. Nor will we investigate how the Council considered Mr X’s complaint. There is no worthwhile outcome we can achieve because we cannot consider this substantive complaint. In any case we cannot achieve the outcome Mr X is seeking.
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London Borough of Harrow (24 002 263)
Statement Closed after initial enquiries Antisocial behaviour 26-Nov-2024
Summary: Mr X complained the Council failed to take action against his neighbour for noisy building works during 2022. I ended this investigation because Mr X’s complaint is late, and we are unlikely able to add to the Council’s investigation or achieve anything further for Mr X than its offer of £100.
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Hertfordshire County Council (24 002 590)
Statement Not upheld Assessment and care plan 26-Nov-2024
Summary: There was no fault in the Council's occupational therapy assessments of Miss Y following a multi-disciplinary meeting.