Decision search
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Milton Keynes Council (24 021 241)
Statement Closed after initial enquiries Special educational needs 02-Sep-2025
Summary: We will not investigate Mrs X’s complaint that her son, B, is not receiving the special educational provision in his education, health and care (EHC) plan because there is not enough evidence of fault to justify investigating.
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Norfolk County Council (24 022 075)
Statement Closed after initial enquiries Land 02-Sep-2025
Summary: We will not investigate this complaint about the sale of council land. This is because we do not consider Mrs X has suffered enough personal injustice to warrant our involvement.
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Manchester City Council (24 022 309)
Statement Upheld Refuse and recycling 02-Sep-2025
Summary: Miss X complained the Council failed to escalate the issue with bin collections at her property. She says the Council failed to collect the bins on several occasions and this impacted her by causing health and safety concerns around her property. We found the Council should apologise to Miss X and make payment to her to recognise the distress and frustration caused.
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Buckinghamshire Council (24 023 311)
Statement Upheld Special educational needs 02-Sep-2025
Summary: We will not investigate this complaint about delays in completing an Educational Health and Care Assessment. The Council have agreed to resolve the complaint by offering a suitable remedy.
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London Borough of Haringey (25 000 049)
Statement Upheld Fostering 02-Sep-2025
Summary: Ms X complained the Council failed to carry out the recommendations set out by the statutory complaints process. We find the Council at fault for failing to complete the recommendations in the panel review, causing uncertainty and frustration for Ms X. The Council should apologise, reconsider the remedy findings from the statutory complaints panel and make a further award to Ms X for the injustice caused.
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London Borough of Hackney (25 003 406)
Statement Closed after initial enquiries Council tax 02-Sep-2025
Summary: We will not investigate this complaint about the Council’s management of Mr X’s council tax account, or the summons fees the Council has charged Mr X. This is because the complaint relates to matters that took place more than 12 months ago. It would have been reasonable for Mr X to complain earlier. There is no good reason to exercise discretion to investigate matters that took place this long ago.
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Solihull Metropolitan Borough Council (25 003 452)
Statement Upheld Charging 02-Sep-2025
Summary: We will not investigate this complaint because the Council accepted it was at fault when it responded to Mrs D’s complaint about her father’s care charges. It provided a proportionate remedy for the injustice caused to Mrs D and her father. Further investigation would not lead to a different outcome.
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Dudley Metropolitan Borough Council (25 003 463)
Statement Upheld School transport 02-Sep-2025
Summary: We will not investigate this complaint about the school transport provision for Miss X’s child. It is unlikely that an investigation by us would add to the Council’s own investigation or lead to the outcome Miss X is seeking.
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Durham County Council (25 003 500)
Statement Closed after initial enquiries Other 02-Sep-2025
Summary: We will not investigate Miss X’s complaint the Council had delayed court processes. The Council has refused to investigate as the court action involves her adult daughter, and not her. There is not enough evidence of fault in how it made that decision to justify our involvement.
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Wealden District Council (25 003 550)
Statement Closed after initial enquiries Homelessness 02-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to withdraw Miss X from their housing register. There is insufficient evidence of fault which would warrant an investigation.