Decision search
Your search has 50317 results
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London Borough of Hounslow (24 009 415)
Statement Closed after initial enquiries Charging 26-Nov-2024
Summary: We will not investigate this complaint about an adult social care package and the associated costs. There is not enough evidence of fault in how the Council assessed the care and support needs and decided the necessary care package. The complainant did not know the cost of the package until after it started. The complainant accepted the care knowing they might have to pay for it; the Council confirmed the cost three weeks later, so there is no significant injustice to justify an investigation. It is unlikely the Ombudsman would add to the Council’s investigation or reach a different outcome.
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London Borough of Hillingdon (24 009 444)
Statement Closed after initial enquiries Charging 26-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s delay in carrying out a financial reassessment for his mother, Mrs Y, after her husband died. This is because there is insufficient evidence of fault to justify our involvement.
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Wakefield City Council (24 010 991)
Statement Closed after initial enquiries Enforcement 26-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council not enforcing as it has done previously regarding overgrown land near his property, not explaining its decision, and not accepting further complaints from him. There is not enough evidence of fault in the Council’s enforcement process to warrant investigation. Even if there were fault, the matters cause Mr X insufficient significant injustice to justify us investigating. We also cannot achieve the key outcome he seeks wants. We do not investigate council complaint-handling where we are not investigating the core issue giving rise to the complaint.
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Hampshire County Council (24 011 113)
Statement Closed after initial enquiries Traffic management 26-Nov-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s consultation before it decided to proceed with implementing a road closure. It is unlikely we would find fault and there is no significant injustice. In any case we cannot achieve the outcome Mrs X is seeking.
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Sandwell Metropolitan Borough Council (24 011 356)
Statement Closed after initial enquiries Planning applications 26-Nov-2024
Summary: We will not investigate this complaint about the Council’s handling of a prior approval application and associated building control matters. There is no evidence of fault in the way the Council handled the application, and we are satisfied with the Council’s response to the building control issues.
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London Borough of Lambeth (24 010 679)
Statement Closed after initial enquiries Refuse and recycling 26-Nov-2024
Summary: We will not investigate Ms X’s complaint about the Council’s bin staff not returning her wheeled bins to the correct location. There is insufficient injustice caused by the matters complained about to warrant an investigation and it would not lead to a different outcome.
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London Borough of Hackney (24 010 770)
Statement Closed after initial enquiries Allocations 26-Nov-2024
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s housing application. This is because there is insufficient evidence to suggest Mr X has been caused injustice as a result of fault by the Council.
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Leicester City Council (24 010 986)
Statement Closed after initial enquiries Other 26-Nov-2024
Summary: We will not investigate this complaint about the Council’s billing for business rates. This is because there is no evidence to suggest fault by the Council sufficient to warrant an investigation.
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Transport for London (24 012 323)
Statement Closed after initial enquiries Other 26-Nov-2024
Summary: We will not investigate this complaint about adverts on the transport network because there is not enough evidence of fault to justify investigation.
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South Hams District Council (24 012 420)
Statement Closed after initial enquiries Refuse and recycling 26-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision not to issue a refund after the complainant paid to use its commercial waste collection service. This is because there is insufficient evidence of fault by the Council.