Decision search
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City of Wolverhampton Council (23 019 969)
Statement Upheld Domiciliary care 27-Nov-2024
Summary: We will not investigate this complaint about adult social care provided at home. The care provider acting on behalf of the Council has accepted fault, apologised for the impact, and acted to improve future service. It is unlikely we would achieve anything further by investigation.
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London Borough of Richmond upon Thames (23 021 056)
Statement Upheld Special educational needs 27-Nov-2024
Summary: Miss Q complained the Council failed to provide occupational therapy to help meet her child R’s special education needs from September 2023 which caused ongoing uncertainty and distress. The Council accepted fault which caused injustice. The Council has agreed to apologise and make symbolic payments to Miss Q to reflect the injustice caused.
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Royal Borough of Kensington & Chelsea (23 021 105)
Statement Upheld Other 27-Nov-2024
Summary: Miss X complains the Council deliberately delayed arranging contact with her children. We find fault with the Council for delay in arranging extra contact days. We have agreed a symbolic payment for the frustration and distress caused to Miss X as a result.
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Ideal Carehomes (Number One) Limited (23 021 208)
Statement Upheld Residential care 27-Nov-2024
Summary: Mrs Z, on behalf of her mother Mrs x, complained the care provider failed to properly administer medication and failed to provide appropriate personal care. Mrs Z says this has caused distress and undermined her trust. The care provider accepts fault in respect of the administration of medication and some personal care issues, has apologised and taken action. The provides a proportionate and appropriate remedy for the injustice in this case.
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Surrey County Council (23 021 496)
Statement Upheld Special educational needs 27-Nov-2024
Summary: Mrs X complained about the Council’s delay in finalising her child’s education, health and care plan within the required statutory timescales and failing to provide her child with a suitable education when they were unable to attend school due to health needs. The Council is at fault and it has agreed to remedy the injustice caused by apologising to Mrs X and providing her with a symbolic remedy payment for the delay.
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North Yorkshire Council (24 000 863)
Statement Upheld Rights of way 27-Nov-2024
Summary: Mr D complained the Council delayed resolving a blocked public right of way. We found the Council at fault for delay and for failing to review Mr D’s original complaint in 2022. This potentially meant the public right of way remained blocked for longer, and caused Mr D frustration and inconvenience pursuing the matter. In recognition of this, the Council escalated Mr D’s complaint in 2023. It also agreed to update Mr D on the progress of the case going forward.
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Transport for London (24 004 415)
Statement Closed after initial enquiries Traffic management 27-Nov-2024
Summary: We cannot investigate Mr X’s complaint about the Authority’s failure to register his car as ULEZ compliant which resulted in four Penalty Charge Notices (PCNs) being issued. This is because Mr X used his right to appeal to a Tribunal, and the law says we cannot investigate.
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Tameside Metropolitan Borough Council (24 006 863)
Statement Closed after initial enquiries Charging 27-Nov-2024
Summary: We will not investigate this complaint about charges for an adult social care package. This is a late complaint. Even if it were not late, we would not investigate. The complainant accepted the care knowing they might have to pay for it. The Council apologised for its delay and offered a repayment plan for the debt. There is no significant injustice to justify an investigation. It is unlikely the Ombudsman would add to the Council’s investigation or reach a different outcome.
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London Borough of Croydon (24 007 801)
Statement Closed after initial enquiries Planning applications 27-Nov-2024
Summary: We will not investigate this complaint about the Council’s handling of planning applications and an associated planning enforcement case relating to works near the complainant’s home. This is primarily because parts of the complaint are late, and there is not enough evidence of fault directly causing the complainant a significant injustice in relation to the more recent issues.
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London Borough of Hounslow (24 008 460)
Statement Closed after initial enquiries Homelessness 27-Nov-2024
Summary: We will not investigate this complaint about a homelessness application. The complaint is late without good enough reason to investigate it now. It is also unlikely investigation would find enough evidence of fault by the Council with the application. It would be disproportionate to investigate the Council’s complaint-handling by itself.