Decision search
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Statement Closed after initial enquiries Other 27-Nov-2024
Summary: We will not investigate Mr X’s complaint about the accuracy of the Council’s children’s services report because he has a right to take the matter complained about to the Information Commissioner’s Office.
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London Borough of Hillingdon (24 011 572)
Statement Closed after initial enquiries Other 27-Nov-2024
Summary: We will not investigate Mrs X’s complaint about the Council failing to respond to information requests. The Information Commissioners Office is better placed to deal with the complaint.
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London Borough of Tower Hamlets (24 011 600)
Statement Closed after initial enquiries Homelessness 27-Nov-2024
Summary: We will not investigate this complaint about the Council’s support when he became homeless because the complaint is late.
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Dartford Borough Council (24 011 845)
Statement Closed after initial enquiries Enforcement 27-Nov-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her reports of encroachment by her neighbour onto her property. This is because encroachment is a private civil matter between Mrs X and her neighbour and it is therefore unlikely we could achieve any worthwhile outcome for Mrs X by investigating the Council’s handling of Mrs X’s concerns.
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West Suffolk Council (24 011 913)
Statement Closed after initial enquiries Council tax 27-Nov-2024
Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal.
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Bath and North East Somerset Council (24 012 049)
Statement Closed after initial enquiries Council tax 27-Nov-2024
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal and it concerns a body out of jurisdiction.
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Bath and North East Somerset Council (24 012 269)
Statement Closed after initial enquiries Refuse and recycling 27-Nov-2024
Summary: We will not investigate Mr X’s complaint about damages to his property caused by the Council’s recycling collection vehicle, and the Council’s handling of his complaint. It is reasonable to expect Mr X to pursue the matter through the Council’s insurer and court.
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Birmingham City Council (24 012 384)
Statement Closed after initial enquiries Parking and other penalties 27-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s issue and handling of four penalty charge notices. This is because we could not achieve any worthwhile outcome for Mr X by doing so. The Council has now cancelled the penalty charge notices and the law does not allow us to recommend it reimburses him for the cost of his legal fees.
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Hertfordshire County Council (24 012 408)
Statement Closed after initial enquiries Highway repair and maintenance 27-Nov-2024
Summary: We will not investigate this complaint about highway maintenance because the courts and insurers are better placed to consider the complaint.
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Knowsley Metropolitan Borough Council (24 010 681)
Statement Closed after initial enquiries Friends and family carers 27-Nov-2024
Summary: We will not investigate this complaint about the outcome of the statutory procedure for complaints about children’s services. This is because there is insufficient evidence that the outcome is so flawed as to warrant our intervention.