Decision search
Your search has 54157 results
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Barnsley Metropolitan Borough Council (24 023 213)
Statement Closed after initial enquiries Antisocial behaviour 14-Jul-2025
Summary: We will not investigate Mrs X’s complaint the Council failed to take appropriate action to investigate her reports of anti-social behaviour from her neighbours. This is because there is insufficient evidence of fault.
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Brighton & Hove City Council (24 020 811)
Statement Closed after initial enquiries Assessment and care plan 14-Jul-2025
Summary: We will not investigate Ms X’s complaint about the support provided to her by the Council’s adult social care service. There is insufficient evidence of fault and it is unlikely an investigation would lead to a different outcome.
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Community Case Management Ltd (24 023 412)
Statement Closed after initial enquiries Domiciliary care 14-Jul-2025
Summary: We will not investigate Miss X’s complaint about the care provider’s handling of concerns she raised about one of her mother’s support workers and of restrictions that were placed on her by the care provider. This is because an investigation would not lead to any worthwhile outcomes.
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West Sussex County Council (24 010 436)
Statement Closed after initial enquiries Assessment and care plan 14-Jul-2025
Summary: We will not investigate this complaint about the standard of care and support in the complainant’s relative’s care home. This is because the substantive matters have been to court or could reasonably have been raised with the court, plus we are unlikely to find fault with more recent complaint matters. Finally, we cannot achieve the outcome requested.
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Surrey County Council (24 007 437)
Statement Upheld Special educational needs 14-Jul-2025
Summary: Ms X complained the Council failed to provide her son with alternative provision and the specialist provision set out in his Education Health and Care Plan when they moved to its area. She also complained it took too long to issue her son’s final Education Health and Care Plan and communicated poorly with her. We found fault by the Council on all matters. The Council agreed to apologise to Ms X and make her symbolic payment to acknowledge Y’s lost provision and the frustration and uncertainty caused to her.
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Surrey County Council (24 015 791)
Statement Upheld Special educational needs 14-Jul-2025
Summary: Mrs X complained the Council failed to complete the annual review of her son’s Education Health and Care Plan within the statutory timeframes. She also complained he missed education and specialist provision he is entitled to and that communication with the Council was poor. We found fault by the Council in all matters. The Council agreed to apologise to Mrs X and make her a symbolic payment in recognition of her son’s missed provision and the uncertainty, distress and frustration caused to her.
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Arun District Council (24 014 374)
Statement Upheld Allocations 14-Jul-2025
Summary: Miss X complained about the Council changing her priority date on reregistering her housing application under its new Housing Allocations Policy. Miss X said the decision to change her priority date was unfair and put her at a disadvantage when bidding for a new home. We found there was fault by the Council in its handling of Miss X’s application. The Council’s fault had been advantageous for Miss X. In correcting the fault and changing her priority date, the Council had put Miss X in the position she should have been in from the outset. The apology already given by the Council suitably addressed any injustice to Miss X caused by its initial fault in not changing her priority date.
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Surrey County Council (24 014 876)
Statement Not upheld Alternative provision 14-Jul-2025
Summary: Ms X complained about the Council’s failure to provide her child, Y, with a suitable education when he was unable to attend school. We did not find the Council was at fault because it was satisfied with action taken by the school to reintegrate Y back to school during the time we were able to investigate. We did not investigate what happened from April 2024 because Ms X appealed to the SEND Tribunal.
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Coventry City Council (24 010 723)
Statement Upheld Homelessness 14-Jul-2025
Summary: Mr X complained about the Council’s handling of his homelessness application. We found fault in how the Council dealt with the application that caused added avoidable distress and risk of harm to Mr X. The Council agreed to send Mr X a written apology and make a symbolic payment of £1,575 in recognition of the injustice caused by its fault.
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Statement Upheld Assessment and care plan 14-Jul-2025
Summary: Mrs C complained about the Council’s handling of Mr X’s care and support visits and arrangements. We found the Council at fault for failing to clearly communicate the purpose of its review, having some errors in its report, and lack of record keeping of steps taken to find Mr X a suitable placement. The Council will apologise and make payment to acknowledge the injustice its faults caused Mr X and Mrs C.