Decision search
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Statement Closed after initial enquiries Council tax 07-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to notify Miss X before removing her single person discount and starting recovery action regarding an outstanding balance on her council tax account. This is because it would be reasonable for Miss X to refer her complaint to the Valuation Tribunal.
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London Borough of Hillingdon (25 008 113)
Statement Closed after initial enquiries Refuse and recycling 07-Oct-2025
Summary: We cannot investigate this complaint about the Council’s decision to introduce an annual fee for collecting garden waste. This is because it is a decision taken by the Council that affects all or most of the people in the Council’s area.
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London Borough of Newham (25 008 241)
Statement Closed after initial enquiries Parking and other penalties 07-Oct-2025
Summary: We will not investigate this complaint about Penalty Charge Notices because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre and the London Tribunals.
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Devon County Council (25 008 402)
Statement Closed after initial enquiries Special educational needs 07-Oct-2025
Summary: We will not investigate Mrs X’s complaint about the Council refusing to assess her child for an Education, Health and Care Plan. This is because it was reasonable for Mrs X to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
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Gravesham Borough Council (25 008 516)
Statement Upheld Allocations 07-Oct-2025
Summary: We will not investigate Mrs X’s complaint about her suspension from the housing register. This is because, at our invitation, the Council agreed to conduct a new internal appeal to consider Mrs X’s suspension. We consider this a suitable remedy.
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Royal Borough of Windsor and Maidenhead Council (25 008 775)
Statement Closed after initial enquiries Planning applications 07-Oct-2025
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant had the right to appeal to the Planning Inspector.
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Essex County Council (25 008 944)
Statement Upheld Special educational needs 07-Oct-2025
Summary: We will not investigate this complaint about delay in the Education and Health Care Plan process. This is because the Council has agreed to remedy the injustice caused by its delay and it is unlikely further investigation would achieve significantly more for Miss X. We will not investigate Miss X’s complaint about the Council’s decision to name a school in her son’s Education, Health and Care Plan because the decision carried a right of appeal which it would have been reasonable for her to use.
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Slough Borough Council (25 008 994)
Statement Closed after initial enquiries Planning applications 07-Oct-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application and the pre-application planning advice it provided. This is because the complainant had the right to appeal to the Planning Inspector. It is unlikely we would find fault and the complainant has not suffered significant injustice in relation to the remaining issues complained about.
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Kingston Upon Hull City Council (25 009 047)
Statement Closed after initial enquiries Other 07-Oct-2025
Summary: We cannot investigate Mr X’s complaint that the Council shared his personal information with a third party in 2021 against data protection regulations. This is because Mr X has taken the matter to court.
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Leicester City Council (25 006 256)
Statement Closed after initial enquiries Enforcement 07-Oct-2025
Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control at a site near the complainant’s home. This is because part of the complaint is late. It is unlikely we would find fault in relation to the remaining issues complained about.