Decision search
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Sandwell Metropolitan Borough Council (24 000 955)
Statement Closed after initial enquiries Other 21-Jan-2025
Summary: We cannot investigate this complaint about damage caused by leaks into a private home from a Council property. We have no jurisdiction to investigate complaints about social housing landlords. We will not exercise discretion to consider Mr X’s complaints about leaks and anti-social behaviour from 2017 onwards. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Warwickshire County Council (24 002 335)
Statement Upheld Special educational needs 21-Jan-2025
Summary: Mrs X complained the Council failed to deliver the social care support in Section H of her child’s Education, Health and Care Plan. The Council has accepted fault for failing to deliver this provision. The Council agreed to pay Mrs X the equivalent cost of the 6 hours of Personal Assistant Section H provision missed from 7 July 2020 to January 2024, excluding during the Covid-19 pandemic national lockdown from 6 January 2021 to 8 March 2021. The Council also agreed to pay Mrs X the equivalent cost of the 2 days per week for 8 weeks of the year playscheme Section H provision missed from 7 July 2020 to 31 March 2022. And, the Council agreed to apologise to Mrs X and pay her £1,000 for the risk of harm to Y through the failure to secure this Section H Education, Health and Care Plan provision and £500 for the time and trouble caused.
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London Borough of Southwark (24 003 014)
Statement Not upheld Fostering 21-Jan-2025
Summary: Mr X was a foster carer for his brother. He complained about the support he received when his brother made allegations against him and the Council ended his fostering payments. There is no fault in the support offered or the Council’s decision to end his fostering payments.
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Ashleigh Manor Residential Care Home (24 003 471)
Statement Upheld Residential care 21-Jan-2025
Summary: Mrs X complained about her late husband’s care and the way the staff at the Ashleigh Manor Residential Care Home treated her when she visited him. Mrs X complained the Care Home failed to recognise her status as Mr X’s wife. We found the Care Provider’s failure to keep detailed records regarding Mr X’s care and follow proper process regarding safeguarding concerns and decisions taken in Mr X’s best interest amount to fault. As do the Care Home’s failings in its communications with Mrs X. These faults have caused Mrs X significant distress and upset.
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Lincolnshire County Council (24 003 649)
Statement Upheld School transport 21-Jan-2025
Summary: Mr F complained the Council ignored his concerns about the school transport for his son who has special educational needs. There was fault which caused uncertainty and for Mr F to miss out on a personal travel budget. The Council has agreed to make payments to remedy this injustice.
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Devon County Council (24 004 881)
Statement Not upheld Other 21-Jan-2025
Summary: Mrs F complained on behalf of her daughter about the quality of her supported living care between 2019 and October 2022. I have ended our investigation as the complaint is late and it would have been reasonable for the complaint to have been made sooner.
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Gloucester City Council (24 005 500)
Statement Closed after initial enquiries Planning applications 21-Jan-2025
Summary: We will not investigate this complaint about the way the Council publicised a planning application. We have not seen enough evidence of fault to justify an investigation. Also, we cannot achieve the outcome the complainant is seeking.
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Shropshire Council (24 005 872)
Statement Closed after initial enquiries Allocations 21-Jan-2025
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s housing register application. This is because there is no evidence to suggest fault by the Council sufficient to warrant an investigation.
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Royal Borough of Windsor and Maidenhead Council (24 007 224)
Statement Upheld Special educational needs 21-Jan-2025
Summary: Mrs X complained the Council failed to provide her child Y who is a young adult, with the special education provision set out in their EHC Plan. The Council was at fault as it failed to provide the provision set out in Y’s Plan and failed to review the Plan before deciding to cease it. The Council has agreed to apologise and make a payment to Mrs X to acknowledge the impact on Y and the distress, uncertainty and frustration caused to her. It has also agreed to issue reminders to officers to prevent a recurrence of the fault and review its procedures to ensure reviews are held in a timely manner when a placement has ended.
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East Sussex County Council (24 007 418)
Statement Closed after initial enquiries Charging 21-Jan-2025
Summary: We will not investigate Mr and Mrs X’s complaint about care charges and the quality of care they received. This is because the complaint is late and we are unlikely to find evidence of fault by the Council to justify our involvement.