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  • West Devon Borough Council (24 014 061)

    Statement Closed after initial enquiries Planning applications 21-Jan-2025

    Summary: We will not investigate this complaint about the Council’s determination of a planning application. This is because there is insufficient evidence of injustice caused to the complainant personally.

  • London Borough of Tower Hamlets (24 014 136)

    Statement Closed after initial enquiries Highway repair and maintenance 21-Jan-2025

    Summary: We will not investigate this complaint about a change of address because we could not add to any previous investigation by the organisation, and further investigation would not lead to a different outcome.

  • Surrey County Council (24 014 181)

    Statement Closed after initial enquiries Transport 21-Jan-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s handling of his blue badge application. An investigation would not lead to any further findings or outcomes.

  • West Lancashire Borough Council (24 014 210)

    Statement Closed after initial enquiries Planning applications 21-Jan-2025

    Summary: We will not investigate Miss X’s complaint about the Council’s handling of a planning application because the injustice she claims is not significant enough to warrant investigation. If Miss X believes the Council breached the General Data Protection Regulation it would be reasonable for her to take the matter to the Information Commissioner.

  • Amber Valley Borough Council (24 014 224)

    Statement Closed after initial enquiries Planning applications 21-Jan-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s grant of planning permission for a new housing development. This is because we cannot say the Council’s decision caused the injustice Mr X claims.

  • Westminster City Council (24 014 346)

    Statement Closed after initial enquiries Homelessness 21-Jan-2025

    Summary: We will not investigate this complaint about the Council’s decision Mr X was not in priority need when he made a homelessness application. It was reasonable for Mr X to use his right of appeal to the county court on a point of law.

  • Police & Crime Commissioner for the Metropolitan Police (24 014 927)

    Statement Closed after initial enquiries Other 21-Jan-2025

    Summary: We cannot investigate Mrs X’s complaint about the actions of a police service during her childhood. This is because we have no jurisdiction to investigate police operational matters.

  • London Borough of Ealing (23 004 153)

    Statement Upheld Disabled facilities grants 21-Jan-2025

    Summary: The Council was at fault for delay installing the level access shower Ms X needs. The Council was also at fault for significant delay responding to Ms X’s complaint. The Council has agreed to apologise, make payments to Ms X, and act to improve its services.

  • Kent County Council (24 016 231)

    Statement Closed after initial enquiries Child protection 20-Jan-2025

    Summary: We will not investigate Miss X’s complaint about the social workers allocated to her child’s case. This is because there is no sign of fault in the Council’s decision not to consider her complaint until the ongoing proceedings have concluded.

  • London Borough of Hammersmith & Fulham (24 016 335)

    Statement Closed after initial enquiries Parking and other penalties 20-Jan-2025

    Summary: We will not investigate Ms X’s complaint about the Council’s handling of her correspondence about a penalty charge notice. This is because there is not enough evidence of fault by the Council.

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