Decision search
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Kent County Council (24 010 842)
Statement Closed after initial enquiries Special educational needs 20-Jan-2025
Summary: We will not investigate Miss X’s complaint about an Education Health and Care Plan annual review failure. We cannot investigate the potential injustice caused by any Council failure, because we cannot investigate issues which are not separable from a Tribunal appeal.
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Kent County Council (24 012 808)
Statement Closed after initial enquiries Special educational needs 20-Jan-2025
Summary: We will not investigate this complaint about the Council’s actions when her child’s Education, Health and Care Plan was transferred from another Council’s area. This is because Mrs X appealed to the First-tier Tribunal (Special Educational Needs and Disability). This places most of the complaint outside our jurisdiction. The delay in carrying out the Tribunal’s decision is not enough to warrant us investigating. We will not look at the Council’s complaint handling as a standalone issue.
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Essex County Council (24 012 867)
Statement Upheld Special educational needs 20-Jan-2025
Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.
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Leicester City Council (24 013 024)
Statement Closed after initial enquiries Council tax 20-Jan-2025
Summary: We will not investigate this complaint about council tax liability because it is reasonable for Ms X to approach the Valuation Tribunal to challenge her liability for council tax.
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Devon County Council (24 013 168)
Statement Upheld Special educational needs 20-Jan-2025
Summary: We will not investigate Mrs X’s complaint about the Council failing to issue her child’s final education, health, and care plan within the statutory timescales. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Gateshead Metropolitan Borough Council (24 013 172)
Statement Closed after initial enquiries Alternative provision 20-Jan-2025
Summary: We will not investigate Miss X’s complaint about the Council not supplying alternative provision for her child because it is late.
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Kent County Council (24 013 226)
Statement Closed after initial enquiries Other 20-Jan-2025
Summary: We will not investigate Ms X’s complaint about how the Council handled her personal information. There is another body better placed to consider her complaint and investigation by us would not lead to a different outcome.
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Devon County Council (24 013 262)
Statement Closed after initial enquiries Refuse and recycling 20-Jan-2025
Summary: We will not investigate Mr X’s complaint about access to the Council’s household waste recycling centre. This is because there is no sign of fault by the Council.
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Essex County Council (24 013 272)
Statement Closed after initial enquiries Charging 20-Jan-2025
Summary: We will not investigate Mrs X’s complaint that the Council sent her an invoice for her mother’s care and support charges despite agreeing not to charge. This is because an investigation would not lead to any further findings or outcomes.
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North Yorkshire Council (24 013 273)
Statement Closed after initial enquiries Private housing 20-Jan-2025
Summary: We will not investigate this complaint about the Council’s actions related to a private sector tenancy in which the landlord asks for compensation from the Council for damage caused by her tenant. This was a private housing tenancy and it is reasonable for Ms X to seek a remedy through the courts.