Decision search
Your search has 50691 results
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London Borough of Sutton (24 018 088)
Statement Closed after initial enquiries Parking and other penalties 21-Jan-2025
Summary: We will not investigate Mrs B’s complaint about the Council’s refusal of her vehicle crossover application. This is because there is not enough evidence of fault to justify an investigation.
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Birmingham City Council (24 018 107)
Statement Closed after initial enquiries Council tax 21-Jan-2025
Summary: We will not investigate this complaint about council tax banding. This is because we cannot investigate the decision made by the Valuation Office Agency.
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London Borough of Wandsworth (24 016 503)
Statement Closed after initial enquiries Council tax 21-Jan-2025
Summary: We will not investigate this complaint about the Council’s handling of the complainant’s council tax account. The complainant has confirmed the matter is now resolved.
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London Borough of Newham (24 016 622)
Statement Closed after initial enquiries Special educational needs 21-Jan-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to carry out an Education, Health and Care Needs Assessment for her child. This is because it is reasonable for Mrs X to appeal to a tribunal.
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London Borough of Newham (24 016 633)
Statement Closed after initial enquiries Other 21-Jan-2025
Summary: We will not investigate Miss X’s complaint about the Council’s response to her subject access request. This is because the complaint has already been considered by the Information Commissioner’s Office which is the body best placed to consider it.
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Statement Closed after initial enquiries Other 21-Jan-2025
Summary: We will not investigate Ms X’s complaint about the format in which the Council provided its response to her subject access request. This is because the complaint is about a data matter which is best considered by the Information Commissioner’s Office.
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Essex County Council (24 016 671)
Statement Upheld Special educational needs 21-Jan-2025
Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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London Borough of Southwark (23 014 032)
Statement Upheld Allocations 21-Jan-2025
Summary: Miss X complained the Council failed to process her housing application and there was delay in responding to her complaint. We found there was a failure to promptly deal with a housing application when submitted in March 2023 and there was significant delay responding to the complaint. We recommended an apology, backdating the priority date of her housing application, and a payment to recognise the distress and frustration caused.
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Wirral Metropolitan Borough Council (23 018 261)
Statement Upheld Safeguarding 21-Jan-2025
Summary: The Council is at fault for the way in which it banned Mr & Mrs X from visiting their daughter, Ms Y in her supported living accommodation for almost a year. It failed to investigate allegations against Mrs X fairly and failed to consider the impact of the ban on Ms Y. It also failed to conduct a mental capacity assessment of Ms Y in line with legislation.
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Birmingham City Council (23 020 966)
Statement Upheld Residential care 21-Jan-2025
Summary: The care home commissioned by the Council failed to keep proper records and failed to carry out a thorough assessment before Mr B was admitted. As a result, it did not identify that Mr B had difficulty using his hands, and he sustained a burn to his leg when he spilled a cup of hot tea. The Council has agreed to apologise and make a payment to Mr B. It will also ensure the care home makes service improvements.