Decision search
Your search has 50691 results
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Durham County Council (24 014 680)
Statement Closed after initial enquiries Building control 22-Jan-2025
Summary: We will not investigate Mrs X’s complaint that the Council signed off building work to her new-build property which she has now discovered is not structurally sound. This is because we cannot achieve any worthwhile outcome for Mrs X.
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Gateshead Metropolitan Borough Council (24 014 692)
Statement Closed after initial enquiries Building control 22-Jan-2025
Summary: We cannot investigate Mrs X’s complaint about the Council’s building control services. This is because the complaint does not concern an administrative function of the Council Mrs X has complained about.
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Hertfordshire County Council (24 014 695)
Statement Closed after initial enquiries Child protection 22-Jan-2025
Summary: We will not investigate Miss X’s late complaint about the Council’s refusal to consider her complaints relating to concerns about her children. This is because the action complained of formed part of court proceedings and could reasonably have been raised in court. We also will not consider the Council’s complaint handling when we are not investigating the substantive matter.
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London Borough of Lambeth (24 013 071)
Statement Closed after initial enquiries Allocations 22-Jan-2025
Summary: We will not investigate Miss Y’s complaint about housing advice the Council gave her in 2019, because it is late. We will not investigate Miss Y’s complaint that changes to the Council’s Housing Allocations policy have affected her registration date. There is insufficient evidence of fault by the Council to warrant investigation.
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Kingston Upon Hull City Council (24 013 117)
Statement Closed after initial enquiries School transport 22-Jan-2025
Summary: We will not investigate this complaint about home to school transport arrangements. We cannot investigate future injustice which has not yet happened.
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London Borough of Haringey (24 013 189)
Statement Closed after initial enquiries Safeguarding 22-Jan-2025
Summary: We will not investigate this complaint about the standard of support from the adult social care team to Mr Y’s late relative, Mr X. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint is late and there are no good reasons to exercise discretion to investigate now.
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London Borough of Sutton (24 013 237)
Statement Closed after initial enquiries Charging 22-Jan-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision to include her mother’s property as capital in her financial assessment and not to apply a discretionary disregard. This is because there is insufficient evidence of fault.
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Durham County Council (24 013 266)
Statement Closed after initial enquiries Charging 22-Jan-2025
Summary: We will not investigate this complaint about the Council’s handling of adult social care charges because there is insufficient evidence of fault to justify our involvement.
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Solihull Metropolitan Borough Council (24 013 285)
Statement Closed after initial enquiries Parking and other penalties 22-Jan-2025
Summary: We will not investigate this complaint about the Council’s handling of matters relating to parking issues between Mr X and his neighbour. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation and we cannot achieve the outcome he seeks.
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Statement Closed after initial enquiries Special educational needs 22-Jan-2025
Summary: We will not investigate Mrs X’s complaint about Education Health and Care Plan communication and related matters. The injustice caused by the alleged fault does not justify an investigation.