Decision search
Your search has 50691 results
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South Tyneside Metropolitan Borough Council (24 014 424)
Statement Closed after initial enquiries Leisure and culture 23-Jan-2025
Summary: We will not investigate this complaint about the Council’s response following an incident involving a Council officer and Ms X. The Council have investigated Ms X’s concerns and taken action. Therefore, there is no worthwhile outcome achievable by us investigating. Nor can we achieve the outcome she is seeking in any case.
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Essex County Council (24 014 700)
Statement Upheld Special educational needs 23-Jan-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Statement Closed after initial enquiries Enforcement 23-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning enforcement matter as there is not enough evidence of fault. We will not investigate Mr X’s complaint about the planning officer’s correspondence and the Council’s handling of his complaints because these issues did not cause him significant injustice.
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West Sussex County Council (24 013 026)
Statement Closed after initial enquiries Charging 23-Jan-2025
Summary: We will not investigate Ms X’s complaint about client contributions for adult social care. There is not enough evidence of fault to justify our involvement.
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Surrey County Council (24 013 035)
Statement Closed after initial enquiries Assessment and care plan 23-Jan-2025
Summary: We will not investigate the Council’s responses to Mrs X’s complaint about a relative’s decision to move back home. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to achieve anything worthwhile or add to the investigation already carried out.
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Sandwell Metropolitan Borough Council (24 013 051)
Statement Closed after initial enquiries Direct payments 23-Jan-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision to suspend direct payments to her. The Council has thoroughly investigated Ms X’s concerns and we could not add to its response nor achieve the outcome Ms X wants.
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Statement Closed after initial enquiries Allocations 23-Jan-2025
Summary: We will not investigate this complaint about the Council’s failure to rehouse Mr X despite him having been on the housing register for six years. This is because there is no evidence to suggest fault by the Council sufficient to warrant an investigation.
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Ashfield District Council (24 013 164)
Statement Closed after initial enquiries Other 23-Jan-2025
Summary: We will not investigate this complaint about how the Council dealt with a possible breach of planning control. This is because we are unlikely to find fault.
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Statement Closed after initial enquiries Assessment and care plan 23-Jan-2025
Summary: We will not investigate this complaint the Council delayed in reviewing an adult social care assessment. The Council apologised for the delay and has now completed the review. Further investigation would not lead to a different outcome.
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Runwood Homes Limited (24 013 250)
Statement Closed after initial enquiries Residential care 23-Jan-2025
Summary: We will not investigate Mr X’s complaint about the charges from his late father’s Care Provider. There is not enough evidence of fault to justify an investigation.