Decision search
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Manchester City Council (24 005 672)
Statement Upheld Special educational needs 23-Jan-2025
Summary: Miss X complains the council has failed to complete a reassessment of her son Y's, Education, Health and Care Plan and issue a new Education, Health and Care Plan within statutory timescales. Miss X says Y has missed provision due to his Education, Health and Care plan not meeting his needs. Miss X also says the Council failed to respond to her complaint within the timescale in its policy. Miss X says this has caused her and her family distress. We have found fault in the actions of the Council for failing to issue Y’s Education, Health and Care Plan within statutory timescales and for failing to respond to Miss X’s complaint in line with its policy. We recommend the Council issues an apology, pays Miss X a financial payment and completes service improvements.
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Luton Borough Council (24 005 686)
Statement Upheld Charging 23-Jan-2025
Summary: Mrs X complains the Council delayed assessing Mrs Y’s financial contribution for care. The Council was at fault as its communication was poor and there was significant delay in progressing the matter. The Council has agreed our recommended remedy for the frustration and time and trouble caused to Mrs X.
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Devon County Council (24 005 923)
Statement Not upheld Other 23-Jan-2025
Summary: We found no fault on the part of a Council, Trust and Integrated Care Board in terms of their handling of Miss X’s section 117 aftercare.
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Devon Partnership NHS Trust (24 005 923a)
Statement Not upheld Mental health services 23-Jan-2025
Summary: We found no fault on the part of a Council, Trust and Integrated Care Board in terms of their handling of Miss X’s section 117 aftercare.
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Statement Not upheld Mental health services 23-Jan-2025
Summary: We found no fault on the part of a Council, Trust and Integrated Care Board in terms of their handling of Miss X’s section 117 aftercare.
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North Lincolnshire Council (24 005 359)
Statement Upheld Special educational needs 23-Jan-2025
Summary: Mrs X complained the Council delayed issuing her son, Y’s, Education, Health and Care (EHC) Plan and failed to provide alternative provision when he was unable to attend school between June 2023 and June 2024. The Council was at fault in delaying issuing Y’s EHC Plan and failing to consider if it should provide him alternative provision. The Council will apologise to Mrs X, pay her £3,150 to recognise the frustration and uncertainty caused to her and for the term of education and specialist provision Y did not receive. The Council will also remind staff of its duties to consider alternative provision and respond to complaints fully.
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Northumberland County Council (24 005 520)
Statement Closed after initial enquiries Council tax 23-Jan-2025
Summary: We will not investigate this complaint about the Council closing the complainant’s council tax account in error. This is because there is insufficient evidence of fault causing injustice.
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Staffordshire County Council (23 016 736)
Statement Upheld Disabled children 23-Jan-2025
Summary: The Council was at fault for reducing the social care support it offered to Miss X and her disabled son without warning. Before our involvement, it also accepted failings in how it carried out occupational therapy and carer’s assessments. It has agreed to provide Miss X with remedies for the injustice these matters caused her. However, it was not otherwise at fault for how it provided support to Miss X’s son, or for how it dealt with her application for adaptations to her home.
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North East Lincolnshire Council (24 010 045)
Statement Closed after initial enquiries Domiciliary care 23-Jan-2025
Summary: We will not investigate a Care Provider’s response to Miss Y’s complaint about poor care. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to be able to add to the investigation already carried out.
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Arun District Council (24 010 546)
Statement Closed after initial enquiries Council tax support 23-Jan-2025
Summary: We will not investigate this complaint about the Council’s decision not to award a council tax reduction because the complainant has used her right of appeal to the Valuation Tribunal. Additionally, part of the complaint is late without good reason to investigate it now. Other issues the complainant raises are not central, and do not warrant an investigation independently of the core matters.