Decision search
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London Borough of Brent (24 008 926)
Statement Not upheld Assessment and care plan 22-Jan-2025
Summary: We have discontinued our investigation into Ms X’s complaint about the Council’s social care assessment. The Council has already accepted that she suffered some injustice, and has addressed it. There is not enough evidence of wider fault to justify further investigation.
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Cheshire East Council (24 005 835)
Statement Upheld Special educational needs 22-Jan-2025
Summary: Ms X complained the Council failed to provide her child with suitable education and Section F provision from her child’s Education, Health and Care Plan since May 2023. We found fault with the Council delaying review of Ms X’s child Education, Health and Care Plan by 18 weeks outside the statutory timescales. We also found fault with the Council failing to provide suitable education for Ms X’s child and EHC Plan provision from 20 June 2023 to the end of the academic year 2023/2024. The Council agreed to apologise to Ms X, pay her £250 for the frustration and uncertainty caused and £3,300 for her child’s missed education.
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West Northamptonshire Council (24 005 992)
Statement Upheld Special educational needs 22-Jan-2025
Summary: Mrs X complained about the Council’s alleged failure to provide her child, Y, with suitable education and alternative provision. There were some faults by the Council which caused injustice to Y and Mrs X. The Council will take action to remedy the injustice caused.
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London Borough of Haringey (24 006 498)
Statement Upheld Other 22-Jan-2025
Summary: Ms X complained about how the Council took over management of her relative, Mr W’s finances. The Council was at fault for delay in chasing up the Department for Work and Pensions’ response to its application to become Mr W's financial appointee. It was also at fault for failing to act when it became aware there were issues with the application and for poor communication with Mr W’s mother, Mrs Y. This caused Mrs Y significant uncertainty and upset but did not cause Mr W an injustice. To remedy Mrs Y’s injustice, the Council will apologise and pay her £350. The Council will also identify what steps it will take to prevent similar fault in future.
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Northumberland County Council (24 009 403)
Statement Upheld Other 22-Jan-2025
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by completing its investigation and issuing its stage two response without further delay. It will also offer to make a payment to the complainant to remedy the time and trouble they have been to.
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Statement Upheld Disabled children 22-Jan-2025
Summary: The Council failed to consider a Tribunal recommendation about social care provision within the required timescale; failed to put care support in place; delayed investigating the complaint, and when it did investigate, failed to consider a financial remedy for missed provision. As a result, Ms X and her family went without support and were caused unnecessary time and trouble. The Council will apologise, make a symbolic payment for missed provision and distress, and carry out service improvements. The complaint is upheld.
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London Borough of Wandsworth (24 009 887)
Statement Closed after initial enquiries Planning applications 22-Jan-2025
Summary: We will not investigate this complaint about the way the Council determined a planning application. There is not enough evidence of fault in the way the application was assessed.
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Statement Closed after initial enquiries Assessment and care plan 22-Jan-2025
Summary: We will not investigate Miss X’s complaint about the decision to detain her under the Mental Health Act, or about how staff entered her home and transported her to hospital. This is because it would have been reasonable for Miss X to appeal to the mental health tribunal about the decision, and because we are unlikely to add to the responses she has already received from the Council.
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Kent & Medway NHS & Social Care Partnership Trust (24 010 714a)
Statement Closed after initial enquiries Mental health services 22-Jan-2025
Summary: We will not investigate Miss X’s complaint about the decision to detain her under the Mental Health Act, or about how staff entered her home and transported her to hospital. This is because it would have been reasonable for Miss X to appeal to the mental health tribunal about the decision, and because we are unlikely to add to the responses she has already received from the Council.
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NHS South West London ICB (24 010 714b)
Statement Closed after initial enquiries Mental health services 22-Jan-2025
Summary: We will not investigate Miss X’s complaint about the decision to detain her under the Mental Health Act, or about how staff entered her home and transported her to hospital. This is because it would have been reasonable for Miss X to appeal to the mental health tribunal about the decision, and because we are unlikely to add to the responses she has already received from the Council.