Decision search
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London Borough of Tower Hamlets (24 017 708)
Statement Upheld Other 23-Jan-2025
Summary: We will not investigate Ms X’s complaint about the children social services’ handling of her case. She says the Council did not investigate her case appropriately, she received no support from the service, and that the reports and assessments completed by the social workers were inaccurate. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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London Borough of Enfield (24 018 319)
Statement Closed after initial enquiries Building control 23-Jan-2025
Summary: We will not investigate Mr B’s complaint about the Council’s delay identifying non-compliant building work under the building regulations. This is because an investigation would not achieve a meaningful outcome.
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Southend-on-Sea City Council (24 018 334)
Statement Closed after initial enquiries Other 23-Jan-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Cambridge City Council (24 013 945)
Statement Closed after initial enquiries Trading standards 23-Jan-2025
Summary: We will not investigate this complaint about the Council’s failure to take enforcement action under the Redress Schemes for Letting Agency Work and Property Management Work (Requirement to Belong to a Scheme etc) (England) Order 2014. This is because the complaint is a late complaint and so falls outside our jurisdiction due to the passage of time and because we cannot achieve the outcome the complainant seeks.
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Reading Borough Council (24 013 995)
Statement Closed after initial enquiries Other 23-Jan-2025
Summary: We will not investigate this complaint about the Council leasing flats in his private housing block for use as temporary accommodation. We cannot investigate complaints about the use of public funds which affects all or most of the residents in a council’s area. We cannot investigate complaints about leasehold issues between private leaseholders and their landlords.
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Reading Borough Council (24 013 997)
Statement Closed after initial enquiries School transport 23-Jan-2025
Summary: We will not investigate Miss X’s complaint about the Council’s refusal to provide free school transport for her child. There is not enough evidence of fault by the Council to justify investigating.
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Fareham Borough Council (24 014 015)
Statement Closed after initial enquiries Allocations 23-Jan-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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City of Doncaster Council (24 014 024)
Statement Closed after initial enquiries Allocations 23-Jan-2025
Summary: We will not investigate this complaint about the way the Council treated the complainant in relation to an Occupational Therapy assessment. This is because there is insufficient evidence of fault by the Council.
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Statement Closed after initial enquiries Council tax 23-Jan-2025
Summary: We will not investigate this complaint about the way the Council responded about council tax issues. This is because there is insufficient evidence of fault causing injustice.
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City of Doncaster Council (24 014 160)
Statement Closed after initial enquiries Other 23-Jan-2025
Summary: We will not investigate this complaint that the Council failed to properly advise the complainant or deal with his complaint after it removed his business trailer. An investigation is unlikely to enable us to establish that the Council acted with fault.