Decision search
Your search has 56922 results
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East Sussex County Council (25 021 882)
Statement Closed after initial enquiries School admissions 01-Apr-2026
Summary: We will not investigate Mrs X’s complaint about an unsuccessful appeal for a school place for her child. There is not enough evidence of fault to warrant investigation.
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Bedford Borough Council (25 025 839)
Statement Closed after initial enquiries Housing benefit and council tax benefit 01-Apr-2026
Summary: We will not investigate this complaint about a housing benefit overpayment. This is because the decision about the debt is out of jurisdiction, as there was a right of appeal. There is not enough evidence of fault in the Council’s decision on how to recover the debt.
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London Borough of Haringey (25 028 901)
Statement Closed after initial enquiries Parking and other penalties 01-Apr-2026
Summary: We cannot investigate this complaint about a moving traffic penalty charge notice as the matter is no longer within our remit since Mrs X appealed against it to the independent tribunal.
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Uttlesford District Council (25 030 865)
Statement Closed after initial enquiries Council tax 01-Apr-2026
Summary: We will not investigate this complaint about council tax banding. This is because we cannot investigate the actions of the Valuation Office Agency. The Council is not at fault for using the band provided by the Valuation Office Agency.
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Cheshire West & Chester Council (24 012 794)
Statement Closed after initial enquiries Special educational needs 01-Apr-2026
Summary: We cannot investigate this complaint about how the Council handled its special educational needs process for Ms X’s child. This is because the matters were or could have been considered by the First-tier Tribunal.
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Bedford Borough Council (25 017 545)
Statement Closed after initial enquiries Planning applications 01-Apr-2026
Summary: We will not investigate this complaint about the way the Council considered Mr X’s planning applications, enforcement action against him and his complaints. We cannot consider complaints about matters linked to court action or that have been appealed to the Planning Inspector even if the legal action or appeals do not remedy all the claimed injustice. We do not consider Mr X has suffered a significant personal injustice because of an alleged failing in the Council’s complaints handling to justify an investigation into this matter alone.
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Staffordshire County Council (25 001 950)
Statement Upheld Special educational needs 01-Apr-2026
Summary: The Council failed to ensure Mrs X’s child Y received swimming provision in line with their Education, Health and Care (EHC) Plan EOTAS (Education other than at school) package during the 2024/25 academic year due to a lack of transport arrangements. Its transport panel also failed to properly consider Mrs X’s request for transport costs for some of Y’s other provision. It also delayed issuing Y’s amended EHC Plan following an annual review. The Council agreed to apologise to Mrs X and make a payment for the injustice caused. It will also carry out service improvements and reconsider Mrs X’s request for transport reimbursement.
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Northumberland County Council (25 016 563)
Statement Closed after initial enquiries School transport 31-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application and appeal for the reinstatement of free school transport for his child. There is not enough evidence of fault by the Council to warrant investigation.
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London Borough of Bromley (24 022 926)
Statement Upheld Assessment and care plan 31-Mar-2026
Summary: The Council was not at fault for the action it took to meet Mrs X’s needs when she moved into its area. However, when she moved out of the Council’s area, it should have continued delivering her care until the new authority accepted responsibility. It did not do so, for which it was at fault. Mrs X suffered distress, which the Council has agreed to recognise with an apology and a symbolic payment. It will also take steps to improve its service.
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Birmingham City Council (24 023 024)
Statement Closed after initial enquiries Other 31-Mar-2026
Summary: We will not investigate this complaint about how the Council dealt with resident’s concerns about vehicles connected to a local business obstructing the road. This is because further investigation would not lead to a different outcome and no worthwhile outcome is achievable by our investigation. We are also satisfied with the Council’s actions.