Decision search
Your search has 53740 results
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North Somerset Council (24 006 942)
Statement Upheld Council tax 01-Sep-2025
Summary: We will not investigate this complaint about council tax. This is because the Council has agreed to remedy the injustice.
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London Borough of Newham (24 008 894)
Statement Closed after initial enquiries Safeguarding 01-Sep-2025
Summary: We will not investigate this late complaint about how the Council handled adult safeguarding concerns. There is not a good reason for the delay in Miss X complaining to us.
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Manchester City Council (24 012 434)
Statement Upheld Parking and other penalties 01-Sep-2025
Summary: Mr X complained about the Council’s decision to refuse his 2024 application to extend his dropped kerb. The Council accepted it did not consider all the circumstances relevant to Mr X’s application. It agreed to approve Mr X’s application and pay a financial remedy for Mr X’s avoidable frustration and time and trouble.
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Sandwell Metropolitan Borough Council (24 019 612)
Statement Closed after initial enquiries Council tax 01-Sep-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s recovery of council tax arrears from 2022 onwards. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We have no jurisdiction to investigate matters which have been subject to court proceedings.
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London Borough of Ealing (25 000 047)
Statement Closed after initial enquiries Allocations 01-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to discharge Miss X from its main housing duty. This is because Miss X has a right to a review of the Council’s decision, and it would be reasonable for her to use it.
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Statement Closed after initial enquiries Planning applications 01-Sep-2025
Summary: We will not investigate this complaint the Council delayed in processing a planning application. The Council has apologised for the delays and stated what it has done to improve. Therefore, further investigation would not lead to a different outcome.
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Lancashire County Council (25 002 288)
Statement Closed after initial enquiries Charging 01-Sep-2025
Summary: We will not investigate this complaint about delay in acting on the family’s request for her stepfather to return home and about the care he received at the new care home. This complaint is late and there is no good reason to exercise our discretion and investigate.
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Essex County Council (25 002 641)
Statement Upheld Special educational needs 01-Sep-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Essex County Council (25 003 842)
Statement Upheld Special educational needs 01-Sep-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Transport for London (25 004 124)
Statement Closed after initial enquiries Parking and other penalties 01-Sep-2025
Summary: We will not investigate this complaint about Penalty Charge Notices because we are satisfied with the actions the Authority has taken and further investigation would not lead to a different outcome.